AT&T Wireless 2007 Annual Report Download - page 20

18 | 2007 AT&T Annual Report
“Helping people who are helping people …”
That’s how Charlotte Anderson portrays the vital role that
AT&T plays for ADDS Health Services. This St. Louis-based
in-home health care provider serves hundreds of patients,
many of whom are poverty-stricken and elderly. It’s a
24 x 7 x 365 calling. And that’s where AT&T comes in.
“When we prepared to open our doors, the very first call
we made was to AT&T,” said Anderson, who has served
as operations manager since the company was founded
in 2000. “We are licensed and certified with Medicare
and Medicaid, and that carries with it a lot of privacy and
security responsibilities. AT&T was the one company we
could trust to manage those needs—plus the need to link
our office staff of eight with our 40 employees in the field.”
ADDS relies on a combination of wireless, broadband and
wired services. “AT&T keeps us all connected,” Anderson
said. “Our smartphones are lifesavers when we’re out in
the field. Many of the patients don’t have home phones,
so we rely on ours for everything—including access to
the Internet and e-mail.” Anderson also noted that mobile
phones are the single most important communications
tool in ADDS’ state-required disaster plan.
According to Anderson, ADDS’ broadband service is
crucial for transmitting and storing patient information
and for electronic billing. It’s also a pipeline for staff
training, much of which is done via teleconference. And
AT&T’s local search and directory services fuel many of
ADDS’ referrals.
“To make a difference, you have to have a lot of heart—
but also a lot of help,” Anderson said. "And we always know
that AT&T is right there with us."
18 | 2007 AT&T Annual Report
We continually innovate and add new services. For example,
to help our business customers boost productivity and
stay even more connected, last year we introduced AT&T
Connect—a solution that allows customers to move
seamlessly among voice conference calls, video
conferencing, document sharing and instant messaging.
In 2007, our ability to deliver compelling customer
solutions was a key factor in winning three new major
contracts, each worth up to $1 billion:
• The U.S. Department of the Treasury tapped AT&T to
build its next-generation enterprise network to connect
100,000 employees at more than 1,000 locations.
• General Motors selected AT&T for a five-year
contract—one of the largest commercial contracts
in our history—to provide next-generation global
telecommunications capabilities.
• IBM chose AT&T as its global primary managed
network services provider for the next five years.
And in April 2007, through our affiliate in India, AT&T became
the first foreign telecom company to offer service in the
Indian market. We also launched a new business in Vietnam
in 2007 to support the growing number of multinational
customers based there.
AT&T’s hosting solutions allow Marriott
Vacation Club International (MVCI) Asia
Pacific members access to a collection
of MVCI properties globally, like this
one in Phuket, Thailand.