United Healthcare 2010 Annual Report Download - page 9

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reduces health care costs. Programs include wellness and prevention, disease management, case management,
physical health programs, complex condition management, specialized provider networks, personalized health
portals and consumer marketing services.
Care Solutions also provides benefit administration and clinical and network management for chiropractic,
physical therapy, occupational therapy and other complementary and alternative care services through its national
network consisting of 26,000 chiropractors, 16,000 physical and occupational therapists and 9,000
complementary and alternative health professionals.
Financial Services. Financial Services provides health-based financial services for consumers, employers, payers
and health care professionals. Financial Services is comprised of OptumHealth Bank, which is a member of the
Federal Deposit Insurance Corporation (FDIC), a TPA and a transaction processing service for the health care
industry. Financial Services’ account-based offerings include HSA, HRA, and Flexible Spending Accounts in
addition to other reimbursement accounts products. As of December 31, 2010 Financial Services had $1.1 billion
in customer assets under management. Additionally, Financial Services provides electronic payments and
statements services for health care professionals and payers. In 2010, Financial Services processed $43.5 billion
in medical payments to physicians and other health care providers.
Behavioral Solutions. Behavioral Solutions serves approximately 50 million individuals with its employee
assistance programs, work/life offerings, and clinically driven behavioral health, substance abuse and psychiatric
disability management programs. Its consumer-focused programs incorporate state-of-the-art predictive
modeling, outcomes management and evidence-based best practices, which result in better care and a reduction
in overall health care costs. Behavioral Solutions customers have access to a national network of 91,000
clinicians and counselors and 3,100 facilities in 6,300 locations nationwide.
Specialty Benefits. Specialty Benefits includes dental, vision, life, critical illness, disability and stop-loss product
offerings delivered through an integrated platform that enhances efficiency and effectiveness. Specialty Benefits
covers nearly 23 million individuals and includes a network of more than 33,000 vision professionals in private
and retail settings, and more than 154,000 dental providers. Stop-loss insurance is marketed throughout the
United States through a network of TPAs, brokers and consultants. In 2011, these specialty benefits will be
reflected in UnitedHealthcare Employer & Individual’s results of operations.
Ingenix
Ingenix offers database and data management services, software products, publications, consulting and actuarial
services, business process outsourcing services and pharmaceutical data consulting and research services in
conjunction with the development of pharmaceutical products on a nationwide and international basis. As of
December 31, 2010, Ingenix’s customer base included 6,200 hospital facilities, 246,000 health care professionals
or groups, 2,000 payers and intermediaries, 205 Fortune 500 companies, 2,200 life sciences companies, 270
government entities, and 150 United Kingdom Government Payers, as well as other UnitedHealth Group
businesses.
Ingenix offers information and technology to simplify health care administration. Ingenix helps customers
accurately and efficiently manage the information flowing through the health care system. Ingenix uses data to
help advance transparency on cost and quality and help customers streamline their processes to make health care
more efficient. Ingenix is a leader in contract research services, and pharmacoeconomics, epidemiology and
safety and outcomes (including comparative effectiveness) research through its i3 businesses.
Ingenix’s products and services are sold primarily through a direct sales force focused on specific customers and
market segments across the pharmaceutical, biotechnology, employer, government, hospital, physician, payer
and property and casualty insurance market segments. Ingenix’s products are also supported and distributed
through an array of alliance and business partnerships with other technology vendors, who integrate and interface
its products with their applications.
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