Ricoh 2012 Annual Report Download - page 48

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Ricoh Group Sustainability Report 201247
Total Solutions for Office
Document Services
Managed Document Services (MDS)
Offering various high-quality outsourcing services with global,
customized and one-stop services.
Phases of our MDS designed to efficiently
solve customer management issues
Cost control, sustainability management, information security
governance, effective business process operation, high employee
productivity, information asset management and use, and strategic
infrastructure development are often high on the list of management
issues facing our customers. To support customers in addressing these
priority issues effectively, the Ricoh Group’s MDS—consisting of five
phases: understand, improve, transform, govern, and optimize—
visualizes their document related environment and develops proposed
plans for improvement. Even after implementation of our plans, we
provide ideas to enhance efficiency on an ongoing basis.
Global leadership in quality and market share
According to a survey by International Data Corporation (IDC), a leading
global IT research firm,* Ricoh was No. 2 in global MPS market share
in 2011. IDC’s 2011 survey categorized us as the “Leader” group for
the second consecutive year. In distinguished recognition of our MDS
strategies and capabilities in particular, the survey report states that
Ricoh’s “global scope (consistent global structure, governance and
process) is one of its biggest differentiators” and that the “company’s
structured approach to MDS delivery is also distinctive.”
* “IDC MarketScape: Worldwide Managed Print Services 2011 Hardcopy Vendor Analysis”
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MPS market share
(2011)
New global MDS customers added
(FY 2012)
No.217 firms
Ricoh Group’s MDS
Ricoh’s Managed Document Services (MDS) relieve customers from the
burden of managing their printing and all other document-related tasks,
allowing them to reduce costs and improve productivity and efficiency.
Our MDS are designed to ensure that all our customers can enjoy a
frustration-free user experience by allowing them to use the information
they require when they need it. Specifically, we design, build, and
implement the optimal information infrastructure and workflow for
entire document-related processes required by our customers, ranging
from document creation to effective throughput, while continuously
offering suggestions for improvement. And the management of document
related environments is only a small part of what our MDS have to offer:
The Ricoh Group provides in-depth operational solutions, including
i-Invoicing*, document process outsourcing (DPO) and business process
outsourcing (BPO).
* Ricoh’s e-invoicing solution
Managed Document Services (MDS) mds.ricoh.com
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