Ricoh 2012 Annual Report Download - page 27

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Ricoh Group Sustainability Report 2012 26
Top Message About us Our Activities
Corporate Governance
Data
Compliance
Regarding compliance with laws, regulations and corporate ethics, Ricoh
considers it important to ensure all group members fully understand the
Ricoh Group CSR Charter, which outlines principles of corporate behavior
to be shared across the group, and the Ricoh Group Code of Conduct,
which consists of the basic standards and values to be upheld by all Ricoh
managers and employees, and the company ensures that all individuals
act in strict compliance with the stated principles.
To this end, we provide all employees with educational programs,
including e-learning programs, to deepen their understanding of the Ricoh
Group Code of Conduct and learn the importance of compliance with
laws, regulations and corporate ethics every year. Moreover, employees
are required to sign a document to pledge that they will comply with the
code of conduct.
• Anti-corruption initiatives
The Ricoh Group stipulates the basic anti-corruption policy in its
Code of Conduct and promotes it across the Group through the Code
of Conduct education. In addition, for the purpose of appropriately
complying with relevant laws and regulations that prevent illegal
transactions by companies, such as the Foreign Corrupt Practices Act of
the United States or the Bribery Act of Great Britain, the Ricoh Group
ocus
F
works with lawyers and other specialists as well as stakeholders to
prevent business irregularities.
• Whistle-blowing system “Hotline”
As part of Ricoh’s whistle-blowing system, a hotline has been in operation
since April 2003 as a contact point for employees wishing to report
incidents or seek advice. To protect whistle blowers, operational rules for
the system have been prepared as Ricoh Group standards. In addition to
internal contact, an independent external contact has been opened.
■ Basic flow of “Hotline” system in Japan
Whistle blower
Response report and
checking for corrections Correction report
Independent
external contact
Ricoh
Internal Management
and Control Division
Each division
and affiliate
Investigation/planning
and implementation
of response
To prepare for possible incidents that may seriously affect business
activities, the Ricoh Group has created a set of standards as
emergency response measures. To further strengthen our disaster
prevention measures, we began developing a Business Continuity
Plan (BCP) in 2007. The plan was designed with a major focus on
securing continued business activities with our customers even in
the event of a massive earthquake.
When Japan faced the Great East Japan Earthquake on March
11, 2011, these standards along with the BCP were activated
and a disaster headquarters was immediately established, led by
the company president. Meetings with the participation of top
managers were held daily in March and twice a week in April
and May. These mangers directed the headquarters to collect
information, discuss various response measures and provide support
to people in affected areas. At the headquarters, information that
included the latest conditions of our offices and plants located in
the affected areas and our efforts to support the damaged areas
was organized, and the news was posted on various sites, including
Ricoh’s websites and those of Group companies.
Our preventive measures successfully maintained an internal
network and other IT infrastructure functions following the
earthquake. Notably effective were our decisions to maintain
contracts with more than one network provider and to base our
servers at two different locations. These measures allowed us to
continue normal business operations, as well as to gather and share
information from the afflicted areas and to provide support for the
earthquake-hit communities.
In June 2011, we began reviewing the BCP to reflect our
experiences following the Great East Japan Earthquake, and
preparing the BCP for other types of disasters that may arise from a
wider range of areas.
President and CEO of Ricoh, Shiro Kondo, visits disaster-stricken Tohoku Ricoh.
Risk management response to the Great East
Japan Earthquake