Ricoh 2012 Annual Report Download - page 45

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Ricoh Group Sustainability Report 2012 44
Top Message About us Our Activities
Products and Solutions for a Better Office Environment
Data
Products and Solutions for the Office
We become closer and grow together with
customers by providing one-stop solutions.
To survive and prevail given the intensifying global competition that is
present in today’s business environment, companies must strengthen their
management capabilities any way they can. Under these circumstances,
to improve operational efficiency and productivity and reduce workflow-
related costs, there are growing needs for visualization and consolidation
of not only office devices, document infrastructure and companywide
processes, but also for outsourcing development, as well as operation of
all of these processes. To adjust to changes in work style resulting from
the widespread use of tablets and other smart devices as well as from
cloud computing, companies are also increasingly becoming interested in
employing innovative infrastructure and services to improve efficiency.
Having traditionally focused on office document devices and related
services, the Ricoh Group positions its globally consistent product lineup
and extensive sales and support services as tools which allow it to deliver
optimal solutions tailored to each customer’s needs.
Built upon those strengths, we have expanded our business areas
to cover not only the traditional document environment, but also IT
services and communication areas, to meet evolving customer needs and
environments. We also work to develop and release new products and
services that support customers in every aspect of their business so that
we are able to provide one-stop solutions for customers of all sizes and in
all sectors.
The Ricoh Group will continue to make even greater efforts to
identify the challenges customers face and the value they expect from
us. By finding the answers and delivering solutions to them, we will build
even stronger ties and grow together.
■ Customer value proposition matrix
As a one-stop solutions provider, we now deliver an optimal combination of hardware
and services that are best suited to customers’ respective needs and issues, rather than
offering hardware (e.g., imaging equipment) only.
■ Expansion of Ricoh’s business areas
Customer Case Studies
www.ricoh.com/services_solutions/casestudy/globaldeployment.html
WEB
Cloud and other networks
Managed IT Services
Printers
Cloud printing
IP - PBX
Paperless conference Mobile devices
Document IT Services Communications
Video conference
Branches,
satellite offices
MFP
Mobile devices
PC
PC
Security
UCS
See page 45 See page 49 See page 50
Unified
Communication
System (UCS)
Projection
systems
Document
Hardware
Operation
services
Outsourcing
services
IT Services Communications
MFPs, office printers,
production printers,
etc.
PCs, servers,
tablets, etc.
Projection systems,
UCS, IP phones, etc.
Consumables,
maintenance,
remote device
management
Managed Document
Services (MDS),
Document process
outsourcing (DPO)
Development, maintenance,
remote device management
Business process outsourcing (BPO)