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Ricoh Group Sustainability Report 2012

Table of contents

  • Page 1
    &UHDWLQJ 9DOXH )LQDQFLDO 6RFLDO (QYLURQPHQWDO 3HUIRUPDQFH Ricoh Group Sustainability Report 2012

  • Page 2
    .... The Ricoh Group Sustainability Report 2012, the first report created under the new policy, has also been designed to be more than just a report of the results of our activities. The new report includes a more detailed description of the underlying ideas, policies and strategies, aiming to help...

  • Page 3
    ...Report 2012 The RICOH Way ...17 Corporate Governance ...21 Human Resources Management ...29 Respect for Human Rights ...33 Medium WEB www.ricoh.com/about/sustainability/ 2XU $FWLYLWLHV Innovation ...37 Products and Solutions for the Office ...43 Production Printing ...51 Supply Chain Management...

  • Page 4
    ...At the same time, we are strengthening and expanding our core businesses while developing new business projects, thereby increasing the corporate value of the Group. September 2012 As part of the above efforts, in April 2012 the Ricoh Group introduced a new global brand tagline "imagine. change." to...

  • Page 5
    Top Message About us Our Activities Data To Our Stakeholders and Customers Masamitsu Sakurai Chairman Shiro Kondo President and Chief Executive Officer Ricoh Group Sustainability Report 2012 4

  • Page 6
    ... regional headquarters develop sales and support strategies that effectively meet the local needs of respective areas, ensuring the balance between worldwide reach and local expansion. Production Ricoh bases its global manufacturing and supply chain system on two key concepts. One is to site plants...

  • Page 7
    ... of society in the future. Host of the RICOH & Javaâ„¢ Developer Challenge 2011 in Japan Major sponsor of the Intel ISEF (International Science & Engineering Fair) in the United States WEB www.ricoh.com/environment/communication/stakeholders/05_01.html Ricoh Group Sustainability Report 2012 6

  • Page 8
    ...ce imaging equipment, as well as production printers. The latter group includes software, consumables, and a wide variety of services such as managing services for information technology environments, maintenance services, and user support. â- MFPs MP C5002 Medium- and high-speed MFPs help enhance...

  • Page 9
    Top Message About us About the Ricoh Group Our Activities Data Industrial Products We manufacture and market thermal media, as well as semiconductors, electrical components, and FA cameras. â- Electronic Devices Developing and marketing image processors, power management ICs, communications ICs...

  • Page 10
    ...Billions of yen) 2008 2009 2010 2011 2012 (FY) âˆ'200 âˆ'150 âˆ'3.9 âˆ'195.6 36.7 âˆ'101.2 âˆ'100 âˆ'50 0 50 100 150 97.7 For more details See page 89 â- Sales by Geographic Area Other Â¥139.7 billion 7.3% Europe Â¥408.5 billion 21.5% FY 2012 Japan Â¥886.4 billion 46.6% The Americas Â¥468...

  • Page 11
    ... 90 120 150 (FY) 0 â- Sales by Category Other Â¥136.1 billion 7.1% Industrial Products Â¥96.5 billion 5.1% Network System Solutions Â¥198.9 billion 10.5% Imaging & Solutions FY 2012 Â¥1,670.7 billion 87.8% Imaging Solutions Â¥1,471.8 billion 77.3% Ricoh Group Sustainability Report 2012 10

  • Page 12
    ... about innovation to create products and services with totally new value. We also have a responsibility to fulfill one of our missions, "To create a sustainable society." In these endeavors, The RICOH Way serves as a trustful guiding principle. The Ricoh Group develops its business in aproximately...

  • Page 13
    Top Message About Us Top Interview Our Activities Data Ricoh Technology Center (Ebina City, Kanagawa), birthplace of Ricoh's innovations Shiro Kondo President and Chief Executive Officer Ricoh Group Sustainability Report 2012 12

  • Page 14
    .... Now, not only companies themselves, but also their business partners are being affected. In order to correctly respond to these changes in the demands of customers and society, the Ricoh Group plans and implements management strategies that are based on three key elements: "economy," "society" and...

  • Page 15
    .... Related information provided at an investors meeting for MTP briefing (presentation materials and audio streaming) WEB www.ricoh.com/IR/events/index2.html 0 -50 2006 2007 2008 2009 2010 2011 2012 2013 2014 Forecast target (FY) 15th MTP 16th MTP 17th MTP Ricoh Group Sustainability Report...

  • Page 16
    ...and reinforce operational resources to develop factory automation (FA) along with other industrial cameras and optical devices. Services IT services Managed document services (MDS) Business process outsourcing (BPO) Unified communication system (UCS) Eco solutions (ECS) Web services Something...

  • Page 17
    ...rst company started its business with two communication technologies: sensitive paper and cameras. Since then, we have enhanced image processing technologies through the development of copiers and fax machines, while gaining sales and service capabilities to meet the diverse needs of our customers...

  • Page 18
    ...improve the quality of living." Based on these concepts, we develop and market innovative products and services designed to offer RICOH Brand Benefits-i.e., "harmonize with the environment," "simplify your life and work" and "support knowledge management." We will continue to help customers improve...

  • Page 19
    ... Mission, Vision, and Values Mission Statement At the Ricoh Group, we are committed to providing excellence to improve the quality of living. Founding Principles Vision Statement To be the most trusted brand with irresistible appeal in the global market. Values Statement To be one global company...

  • Page 20
    ...customs of its country or region, and will operate so as to contribute to their development. 11. Every company in the Ricoh Group will engage in the fullest possible communication with society, actively seeking to provide proper and unbiased disclosure of corporate information. The Ricoh Group Code...

  • Page 21
    ...profits 1. Environmental conservation activities (QCD activities*) E.g.,: • Reduced number of parts • Reduced number of process steps • Improved yield and operation rate 2. Environmental technology development * Activities to improve quality, control costs, and manage delivery times. Purpose...

  • Page 22
    ... system under Japanese company law Shareholders Corporate auditors Corporate governance Board of directors External auditors Suppliers Mechanism of business execution President and chief executive officer Customers Corporate culture Society Group management committee Divisions responsible...

  • Page 23
    ... member of Komatsu Ltd. (Currently serving as) President and CEO of Komatsu Ltd. We expect him to fully utilize his capacity to scrutinize our decision-making process and make recommendations from a highly independent position. Ricoh Group Sustainability Report 2012...

  • Page 24
    ... Committee Disclosure Committee Cooperates Cooperates Supervising Organization Group Companies Business Division Business Division Business Division Business Division Corporate Headquarters Internal audits Internal Management and Control Division 23 Ricoh Group Sustainability Report 2012

  • Page 25
    ... unable to attend related events. Ricoh's Investor Relations site was awarded a 2011 Internet IR Best Company Award in Japan, by Daiwa Investor Relations Co., Ltd. Investor Relations site WEB www.ricoh.com/IR/ Communication with shareholders and investors In addition to holding social events with...

  • Page 26
    ... Ricoh Group employees, a Specialty Committee and a hotline for reporting incidents and seeking advice have been established. In addition, various training programs have been set up to enhance compliance both domestically and internationally. â- The Ricoh Group is operating a total risk management...

  • Page 27
    ... At the headquarters, information that included the latest conditions of our offices and plants located in the affected areas and our efforts to support the damaged areas was organized, and the news was posted on various sites, including Ricoh's websites and those of Group companies. Our preventive...

  • Page 28
    ... RICOH EUROPE B.V., Representative Director & President of Ricoh Company Ltd., Chairman of Japan Association of Corporate Executives Date of birth: October 7, 1949 April 1973: Joined the Company (Current) President of Ricoh Co., Ltd. (Career summary) General Manager of Imaging System Business Group...

  • Page 29
    ... fields Environment, Resources, Energy Social structure Industry and Businesses Reï¬,ect to Ricoh's global management Ricoh Group senior management Economy Give feedback on management issues Practical use in corporate activities * The institute calls upon business executives and intellectuals...

  • Page 30
    ... also to their families and all those involved. We always place emphasis on human-oriented business management in every aspect of our corporate activities. Based on the concept above, the Ricoh Group focuses its efforts on developing training systems that are easily accessible by employees, as well...

  • Page 31
    ... RICOH Way Working Group Globally common personnel system Global human resources management system Training programs for executive candidates Global mobility Employee awareness survey Headquarters A Top executives of Regional Headquarters Member B C D Major efforts for global human resources...

  • Page 32
    ...also makes good business sense." Underpinning all Ricoh Americas' diversity initiatives is The Diversity and Social Responsibility Council, which serves as an advisory board to senior management. One particularly powerful Donna Venable Senior Vice President Human Resources Ricoh Americas Corporation...

  • Page 33
    ... 0.79 2008 2009 2010 2011 2012 (FY) Toll of the dead or injured in work-related accidents (took or did not take leave from work) Frequency= Ã-1,000,000 Total of actual working hours S takeholder Communication Communication with employees Group Employee Awareness Survey Ricoh conducts employee...

  • Page 34
    .... We fulfill our responsibilities as a company engaged in global business through our business activities so as to create living and working environments where anybody can live a secure, safe and comfortable life and participate in community activities. 33 Ricoh Group Sustainability Report 2012

  • Page 35
    ... of the Risk Management See page 25 entire Group 5) Education for all employees through "human rights e-learning" â- Ricoh Group Human Rights Respect Promotion Framework Commitment to society Action â- Assessment and improvement of systems and activities Plan â- Understanding of social trends...

  • Page 36
    $ :RUOG RI ,QQRYDWLRQ 35 Ricoh Group Sustainability Report 2012

  • Page 37
    ... sustainability See page 55 6XVWDLQDEOH (QYLURQPHQWDO 0DQDJHPHQW Pursuing a business model whereby we help to create a sustainable society See page 61 7R *URZ ZLWK 6RFLHW\ Committed to a sustainable future for business, society and the earth See page 75 Ricoh Group Sustainability Report 2012...

  • Page 38
    Research & Development 5HVHDUFK 'HYHORSPHQW Creating new innovations with imagination and ideas "Committed to providing excellence to improve the quality of living" through the interaction between people and information. This is one element of our mission statement embraced in Ricoh's management ...

  • Page 39
    ... promotion of the developer program and the development of system solutions and customization at Technology Centers around the world. Marketing strategy Sales and support stage Product strategy Product development stage Product development Mass production Open innovation Fundamental technology...

  • Page 40
    ... (3) (a) non-core business outsourcing workï¬,ow collaboration emerging markets merging work processes (4) (5) (6) (b) (c) anytime anywhere environmental conservation security and safety divisions of office labor adapting to the workstyle 39 Ricoh Group Sustainability Report 2012

  • Page 41
    ... October 2011 in China. Since 2012, its sales area has expanded to Southeast Asia, including India. See page 45 To screen Projection optical system using a unique inï¬,ected optical system Inï¬,ection mirror Lens www.ricoh.com/about/ company/technology/tech/040.html Display panel (original image...

  • Page 42
    ... Development System The Ricoh Group studies market needs and conducts research, design and development through its R&D sites located in Japan, the United States, India and China in a way that accommodates regional characteristics. In addition, we have built a framework to grasp genuine customer...

  • Page 43
    ... the Ricoh Science Caravan is positioned as a program unique to the Ricoh Group that leverages the group's resources as well as collaboration with local communities in Japan. Ricoh Science Caravan WEB www.ricoh.com/about/sustainability/topics/social/05_01.html Ricoh Group Sustainability Report 2012...

  • Page 44
    ...management issues-that is what the Ricoh Group can deliver to its customers. In about 200 countries and regions worldwide, we provide advanced document-related solutions and equipment. Our operations have continuously expanded to include IT services and cloudbased communication devices and solutions...

  • Page 45
    ...process outsourcing (DPO) IT Services PCs, servers, tablets, etc. Communications Projection systems, UCS, IP phones, etc. Hardware Operation services Development, maintenance, remote device management Outsourcing services Business process outsourcing (BPO) Customer Case Studies WEB www.ricoh...

  • Page 46
    ... high-end models. Aggressive roll-out of new A4 models in developed and emerging markets We are continuously expanding our lineup of A4 models, particularly focusing on the development of color models for large corporate MDS customers (as part of a full imaging product range) in developed countries...

  • Page 47
    ... sales network in the country, we have established a direct sales network and will further strengthen our Vietnam operations by delivering Ricoh's distinct high value-added solutions, support, and services based on our globally consistent sales strategy. â- Stronger sales network through M&As Ricoh...

  • Page 48
    ..., sustainability management, information security governance, effective business process operation, high employee productivity, information asset management and use, and strategic infrastructure development are often high on the list of management issues facing our customers. To support customers in...

  • Page 49
    ... this service and specific offerings can be customized a case-by-case based on document volume, business size, etc. Leveraging its core expertise in printing and scanning as well as its global network, the Ricoh Group will aggressively expand this intelligent electronic invoicing system initially...

  • Page 50
    ... to offer imaging equipment-related support, the Ricoh Group has expanded its business from core document-related areas to IT services, providing indispensable support for customers' operations. "IT concierge" offers quality service for developing systems ranging from installation to operation and...

  • Page 51
    ...'s products, systems, and solutions suitable for a diversified communications environment Paperless conference â- Projection systems In addition to offering projector units that showcase Ricoh's excellent optical technology, we provide customers with solution proposals, service support and sales...

  • Page 52
    ... who order printing services. To achieve this goal, our efforts will be focused on reï¬,ecting the needs of these customers so as to provide products and solutions that will help develop their printing business. ISO 26000 The environment Consumer issues 51 Ricoh Group Sustainability Report 2012

  • Page 53
    ... The Ricoh Group offers a diverse line-up of high-quality and highly reliable products to customers requiring production printing services such as printing from mission-critical systems, commercial printing and in-house printing. Our globally connected network of sales and services for corporate of...

  • Page 54
    ... the sales and services system Full-range line-up of products based on integrated marketing and development Making full use of technology and know-how accumulated through its experience as a printer manufacturer and its alliance as a solution vendor, the Ricoh Group has developed a line-up of high...

  • Page 55
    ... production printer "Pro" series, helps create an optimal business workï¬,ow for customers in the commercial printing sector. "TotalFlow," which is based on open-architecture, is composed of software developed by Ricoh and prepress, post-processing and professional services. "Printing Innovation...

  • Page 56
    ...issues and corporate social responsibility. 88% Overseas production versus total production of MFPs and printers for office use (Based on the production volume in FY 2012) ISO 26000 Human rights The environment Consumer issues Fair operating practices 55 Ricoh Group Sustainability Report 2012

  • Page 57
    ... countries. Ricoh, as a member company of the "Responsible Minerals Trade Working Group," launched in May 2012 by the Japan Electronics and Information Technology Industries Association (JEITA), is participating in a Working Group for the entire global supply chain. Activities of the working group...

  • Page 58
    ..." As customer needs expand and change, we are increasingly required to achieve high-mix low-volume production and to shorten the development cycle. The Ricoh Group is now undertaking radical reform of its development and design processes based on the concept of "creation without making new parts and...

  • Page 59
    ... time required for communicating information on orders was reduced from 2-3 days to half a day and production lead times have thereby been shortened. This system has also been used to share information on CSR procurement since 2010. Supplier CSR Self-Assessment System The Ricoh Group Supplier Code...

  • Page 60
    ...regions Japan, the Americas, Europe China/Thailand (Intensive production sites) Module production Final assembly Modules Recycling Model with fax Model with printer Assembly of common parts Assembly by model "Ricoh's production system," which is resistant to change We adopt "Ricoh's original...

  • Page 61
    ...Recovery Center Landfill To be reduced as much as possible Recycled parts/ recycled products www.ricoh.co.jp/ecology/recycle/system/index.html Efforts to reduce environmental impact in logistics WEB www.ricoh.com/environment/office/logistics/01_01.html Ricoh Group Sustainability Report 2012...

  • Page 62
    ... the Ricoh Group promote sustainable environmental management, which is designed to contribute to environmental conservation while at the same time generating profits. We recognize that business activities in general depend on natural resources and global ecosystems, as well as social systems which...

  • Page 63
    ... Management System WEB www.ricoh.com/environment/base/index.html Environmental data WEB www.ricoh.com/environment/data/index.html â- Concept of a sustainable society: The Comet Circleâ„¢ Product manufacturer Sales company Reuse of products Closed loop materials recycling Maintenance company Parts...

  • Page 64
    ... the Ricoh Group has indirect impact Process in which the Ricoh Group has direct impact Material/parts procurement Development/design/ manufacturing/marketing Logistics/transport Product use (paper and electricity consumption) Increased environmental impact at customers' offices and other sites...

  • Page 65
    ... as well as in the amount of orders received was confirmed by a productivity survey conducted in December 2011 that targeted salespeople who began using the new smart devices in advance. For more details WEB www.ricoh-japan.co.jp/solutions/smartdevice/ Ricoh Group Sustainability Report 2012 64

  • Page 66
    ... headquarters, about 1,000 panels have so far been installed. Rooftop solar power generation system â- Construction of an environmentally-friendly plant Annual reduction of CO2 emissions by more than 250 tons The production plant of Ricoh Manufacturing (Thailand) Ltd., which started operations...

  • Page 67
    Top Message About us Our Activities Data Sustainable Environmental Management Innovations in manufacturing processes â- Cart production line An eco-friendly production system that can respond ï¬,exibly to production volume and equipment model changes In this system, multiple carts are lined ...

  • Page 68
    ...co.jp/imagio/rc/ Assessment Disassembly Cleaning Washing and drying From customers (collected copiers) Collecting used products, then reusing and recycling parts To customers (recycled copiers) Finish Testing Fine-tuning Testing and assembling parts 67 Ricoh Group Sustainability Report 2012

  • Page 69
    ... used copiers, an accurate collection volume forecast is particularly important to conduct this business in a well-planned manner. Using related data in our customer data base such as headcounts and numbers of copies printed, we prepare detailed forecasts, e.g., number of units, types of models...

  • Page 70
    ... of the industry's first electric furnace steel sheets for MFPs While many customers use electric furnace steel sheets because of their price rather than their quality, Ricoh has focused on the environmental friendliness of the products, and presented us with a joint development opportunity. The...

  • Page 71
    .../01_01.html Auditing of waste disposal service providers WEB www.ricoh.com/environment/office/resource/03_01.html Resource Conservation/Recycling WEB www.ricoh.com/environment/office/resource/index.html www.ricoh.com/environment/product/resource/index.html Ricoh Group Sustainability Report 2012 70

  • Page 72
    ... Manufacturing system that protects parts/materials from contamination Sales division Provision of accurate information on substances contained in products to customers Manufacturing division Prevention of mix-up/contamination in the production process 71 Ricoh Group Sustainability Report 2012

  • Page 73
    ... substance information based on a related system developed by the Joint Article Management Promotionconsortium (JAMP), of which Ricoh is one of the founders. This system has been introduced at some 1,200 suppliers in Japan, China, and Korea. In 2009, we started employee training programs to ensure...

  • Page 74
    ... of relationship between business activities and biodiversity The Ricoh Group created and uses the Map of Corporate Activities and Biodiversity that shows the relationship between corporate activities, such as product lifecycle and land use, and biodiversity. From the map, we learned that MFPs have...

  • Page 75
    ...and sustainable conservation of such forests through environmental education and tree planting activities. Jul. 2011 Malaysia WEB For the details on the projects Ricoh Group Biodiversity Policy WEB www.ricoh.com/environment/management/principle2.html Ricoh Group Sustainability Report 2012 74

  • Page 76
    ... as one of the Global 100 Most Sustainable Corporations in the World 8,329 people Number of employees participating in the company's social contribution club "FreeWill" (as of June 2012) ISO 26000 Human rights The environment Community development 75 Ricoh Group Sustainability Report 2012

  • Page 77
    ... environmental and social problems Business growth â- New market/new customer development â- Marketing methods â- Innovations â- Human resource development â- Improvement of employee loyalty to the company â- Improvement of brand value As such a corporate entity, the Ricoh Group works to...

  • Page 78
    ... a good corporate citizen, actively engage in activities that contribute to society. â- Every company in the Ricoh Group will respect the culture and customs of its country or region, and will operate so as to contribute to their development. Community Development Global Environmental Conservation...

  • Page 79
    ... ideas and plans for business projects that can help solve problems prevalent in the affected areas. â- Campaigns for raising the social awareness of employees Starting in 2006, the Ricoh Group designated June 5 as the "Ricoh Global Eco Action" day, when all members of the Ricoh Group around...

  • Page 80
    ... CSR activities that revolve around local communities, the Ricoh Group provides its products, services and human resources for the purpose of contributing to the resolution of social problems in developing countries. In 2011, Ricoh launched the Education Support Program in India, aiming to solve...

  • Page 81
    ... tend to choose products from a company that engages in CSR activities. Encouraged by these reports, we will communicate Ricoh's initiatives and achievements to our customers. Ricoh's Education Support Program in India WEB www.ricoh.com/csr/india_edu/ Ricoh Group Sustainability Report 2012 80

  • Page 82
    ... developing a spirit of independence, a sense of responsibility and a sense of caring for others. Examples of such messages include: "my child now voluntarily helps with household chores," and "my child has begun to say his/her own opinions confidently." 81 Ricoh Group Sustainability Report 2012

  • Page 83
    ...which children can build such relationships with others. Furthermore, I wish to create opportunities for alumni to be engaged in activities that will contribute to society, such as volunteer activities related to environmental conservation and agriculture. Ricoh Group Sustainability Report 2012 82

  • Page 84
    ... community reconstruction, the effect of visiting the actual scenes of devastation and the potential of business to solve various social issues. We will continue to support these employee volunteer activities, focusing on new employee training. 83 Ricoh Group Sustainability Report 2012 Business...

  • Page 85
    ... Kitakata â- Community Mobile Data Printing Service Supporting the restart of business operations and the creation of new employment in disaster-hit areas Ricoh opened the Tohoku Re-use Center Kitakata on December 15, 2011 thanks to cooperation from Kitakata-shi, Fukushima Prefecture. In order to...

  • Page 86
    ...History of the Ricoh Group The imaging revolution continues Ricoh started out by marketing sensitized paper and cameras to help people share information. We have since innovated numerous image processing technologies to offer revolutionary products and services. The early years Ricoh's origins date...

  • Page 87
    ...2010 2011 Sets up a 100% eco-powered billboard in New York's Times Square. Launches the Projection System business. Launches the Unified Communication System business to efficiently integrate video, voice and other information data. Establishes PENTAX Ricoh Imaging Company, Ltd. Receives the Award...

  • Page 88
    ... weather, as such situations would actually underscore our corporate commitment to natural energy. In 2011, we installed an eco-billboard in London that employs both solar and wind power and set up another eco-billboard in Sydney. New York Sydney London 87 Ricoh Group Sustainability Report 2012

  • Page 89
    ...'s British Open, United Kingdom ATP Tournaments, Europe, Asia Pacific Ricoh Arena, United Kingdom Official Partner of the National Museum of Emerging Science and Innovation, Japan A.C. Milan, Italy Ricoh Coliseum, Canada Courtesy of Makoto Hirata Ricoh Group Sustainability Report 2012 88

  • Page 90
    ...the Yen. Ricoh continued to face the severe business environment. However, signs of improvement started to appear from latter part of the fiscal year 2012, as a result, domestic sales in the Imaging & Solutions and the Other increased, though domestic sales in the Industrial Products decreased from...

  • Page 91
    ... 2010 and fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL WEB www.ricoh.com/IR/financial_data/sec_filings/ Ricoh Group Sustainability Report 2012...

  • Page 92
    ... Results Consolidated Balance Sheets Ricoh Company, Ltd. and Consolidated Subsidiaries March 31, 2011 and 2012 Millions of Yen 2011 2012 Thousands of U.S. Dollars 2012 Assets Current assets: Cash and cash equivalents Time deposits Securities Trade receivables: Notes Accounts Less- Allowance for...

  • Page 93
    ... for fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL WEB www.ricoh.com/IR/financial_data/sec_filings/ Ricoh Group Sustainability Report 2012 92

  • Page 94
    ... of March 31, 2012 $1,650,780 $2,269,305 $9,055,476 $(2,489,939) $(452,646) $10,032,976 $686,756 We have restated the figures for fiscal 2010 and fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. 93 Ricoh Group Sustainability Report 2012

  • Page 95
    ... 2010 and fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. To see Critical Accounting Policies and Notes to Consolidated Financial Statements, refer to the URL WEB www.ricoh.com/IR/financial_data/sec_filings/ Ricoh Group Sustainability Report 2012...

  • Page 96
    ...Network System Solutions Industrial Products Other 1,531,428 1,332,299 199,129 119,408 156,570 * Ricoh revised business Segments from fiscal year 2006. The figure of fiscal year 2005 have been revised to conform to current presentation. Sales by Geographic Area Japan Overseas The Americas Europe...

  • Page 97
    Top Message About Us Our Activities Data Financial Overview/ Consolidated Financial Statements/ Key Financial Indicators...the figures for fiscal 2010 and fiscal 2011 due to changing the fiscal year-end calculations of our subsidiaries in fiscal 2012. Ricoh Group Sustainability Report 2012 96

  • Page 98
    ... Performance Items Relating to Year ended Year ended Year ended Major Initiatives1 Mar. 31, 2010 Mar. 31, 2011 Mar. 31, 2012 Note 2 Number of important notices issued Cases of serious accidents involving consumer products Code of conduct e-learning program implementation rate (%) Ricoh Co., Ltd...

  • Page 99
    ...Initiatives1 Mar. 31, 2010 Mar. 31, 2011 Mar. 31, 2012 Note Americas Europe Asia Pacific China Ricoh Group companies (in total) 13 Ricoh Co., Ltd. Annual working hours per Overseas manufacturing companies regular employee Overseas regional headquarters and sales subsidiaries Ricoh Co., Ltd. 14...

  • Page 100
    ... System Solutions Personal computers, servers, network equipment, related services, support and software Thermal media, optical equipment, semiconductor devices and electronic components Digital cameras Number of Employees Stock Listings Independent Public Accountants...

  • Page 101
    ... (cloud-based phone/fax) ISO26000 IT services Page 81 48 37 66 39, 50, 64 74 25 44, 50 1 44, 49 U Ultra-short-throw projector Unified Communication System (UCS) Page 7, 40 50 V Value-Creating CSR Page 19, 76 W Work-life balance management Page 31 Ricoh Group Sustainability Report 2012 100

  • Page 102
    ... regarding this report, please contact us at the address below: Ricoh Co., Ltd. Corporate Communication Center Ricoh Bldg., 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222, Japan Phone: +81-3-6278-2111 (main switchboard) email: [email protected] â- Global regional headquarters The Americas 5LFRK...