Entergy 2015 Annual Report Download - page 17

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Clear vision, clear progress.
2015 Integrated Report
17
Our Value Creation Process
Our Company
INPUTS
Human Resources
Financial Capital
Intellectual Capital
Manufactured Resources
Natural Resources
Social/Relationships
OUTPUTS
Deliver value to our owners
through top-quartile returns
Deliver top quartile customer
satisfaction through anticipating
customer needs and exceeding
their expectations while keeping
rates reasonable
Achieve top-quartile organizational
health and provide a safe, inclusive
work environment, fair compensa-
tion and development opportunities
for our employees
Support our communities through
economic development, strategic
giving and volunteerism
Operate in a socially and
environmentally responsible way
ENTERGY
OUR VISION
We Power Life
OUR MISSION
We exist to operate a world-class energy
business that creates sustainable value
for our four stakeholders — owners,
customers, employees and the
communities in which we operate
OUR CORE COMPETENCIES
Corporate Governance, Operational
Execution, Financial Management,
Emergency Preparedness/Response,
Sustainability Strategies
OUR VALUES
• Above All, Act with Integrity
• Create and Sustain a Safe and
Healthy Life
• Cultivate a Diverse and Inclusive
Work Culture
• Possess a Winning Spirit
• Focus on Our Customers
• Grow the Business
• Be Active Team Players
• Treat People with Respect
• Aggressively Look for Better Ways
• Take Actions to Achieve Results
OUR STRATEGIC IMPERATIVES
• Aggressively Grow the Utility Business
• Manage EWC Transition
• Transform the Organization