Carphone Warehouse 2012 Annual Report Download - page 36

Carphone Warehouse Group plc Annual Report 201232
CORPORATE RESPONSIBILITy CONTINUED
ENSURING THE HEALTH, SAFETy AND WELLBEING
OFeMployeeS
CPW Europe has a health and safety policy whereby it undertakes
togive the greatest importance to the health, safety and welfare
ofits employees, temporary employees, visitors and members
ofthe public.
We promote healthy living through a number of initiatives and
facilities. On‑site gyms are available in our main support centres
inActon, Warrington and Preston. In these sites, we also provide
on‑site canteens offering a range of healthy foods, which are
reviewed regularly to ensure they offer a balanced menu.
Specific areas of the business also offer support in other ways too.
For example, at our support centre in Acton a physiotherapist
comes in regularly and offers treatments to employees at
reducedrates.
We are committed to ensuring that all employees are treated
equally, with dignity and respect.
Our dignity at work and grievance
policies
detail both our formal and informal approaches to any
workplace issues that may arise.
We also provide informal mediation where
appropriate, to assist
employees in constructively
dealing with workplace conflicts.
Weprovide employee relations training workshops for our
managers, which reinforce our stance on equal treatment and
equipthem with strategies for dealing with workplace issues.
In addition, the Employee Assistance
Programme offers a 24/7
online and telephone
helpline for all of our employees, and an
opportunity to speak to an independent, impartial third party.
For 2012, Carphone Warehouse
introduced
aquarterly magazine
called Eco‑zine
to help employees
understand corporate responsibility
and increase an understanding of
the partnership with GetConnected.
Italso provides visibility of
donations
 by TheCarphone
Warehouse Foundation.
ECOZINE
To support and build upon our diversity agenda, we are committed
members of Opportunity Now, the organisation for employers
whostrive to create an inclusive workplace. This vital partnership
provides us with specific, practical and pragmatic advice on
promoting diversity within our business. CPW Europe’s human
resources director ison the board of Opportunity Now and our
close relationship withthe organisation provides us with deep
insight into how we canshare and learn best practice strategies
withother organisations. Weadvertise all vacancies across
WhereWomen Work, and are developing links with Working Mums
and other sites that promote opportunities to a diverse audience.
iMproving eMployee underStanding and aWareneSS
oFand involveMent in Corporate reSponSibility
As industry leaders we work to engage and inspire our people
todotheir best for customers. We listen and work with our
peopleto develop them to fulfil their potential and create a diverse,
rewarding environment in which they feel empowered to help
usgrow and succeed.
For 2012, we have introduced a quarterly employee magazine called
Eco‑zine to help employees understand corporate responsibility and
sustainability issues and how the business supports it. Eco‑zine
creates an ongoing record of corporate responsibility activity and
achievements, provides employees who raise money forcharity with
a platform for publicity, increases understanding ofour partnership
with Get Connected and provides visibility of donations by The
Carphone Warehouse Foundation. In addition, Eco‑zine provides
amechanism for people to share their stories andgenerate ideas
for future corporate responsibility strategicplanning.
PEOPLE CONTINUED
CPW Europe was placed 12th
onTheSunday Times ‘Best Big
Companies to Work For’ list 2011.
EMPLOYEE ASSISTANCE PROGRAMME
The Employee Assistance Program (“EAP”) is operated by
an independent provider called PPC Worldwide, who offer
support to employees through guidance and counselling
if required. EAP provides free and confidential advice on
arange of issues. The programme isavailable 24hours
aday, 7 days aweek, via a dedicated telephone helpline
and online facility.