Carphone Warehouse 2012 Annual Report Download - page 11

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Carphone Warehouse Group plc Annual Report 2012 7
Overview Business review Governance Financial statements
GEEK SQUAD
Whether customers have
losttheir mobile phone,
require help with setting up
and using a new device, or
need comprehensive advice
about connected solutions
fortheir individual lifestyles,
our Geek Squad agents are
available to provide assistance
and reassurance 24/7. The
Geek Squad service offering
isa complete service plan
with protection and agent
support, plus the tools
customers need to stay
securely up and running.
PICK UP AND PLAY
The Wireless World
formatprovides live
connected demonstrations
ofsmartphones, tablets,
laptops, wireless music
systems and other connected
devices. Live devices allow
customers to experience
device capability before
making the decision to
purchase, improving their
overall in‑store experience.
UNBEATABLE EXPERTISE
Our people understand the
Connected World and therole
they play. Through inspiration,
engagement and training we
aim to deliver highly skilled
consultants whoput the
customer at the heart of
everything they do. Walk Out
Working is our free service
offering that helps customers
get the most from their new
devices. As well as explaining
how the device works we will
upload contacts, download
apps and set up email accounts.
IN‑STORE EXPERIENCE