Carphone Warehouse 2012 Annual Report Download - page 15

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Carphone Warehouse Group plc Annual Report 2012 11
Overview Business review Governance Financial statements
TRANSLATING THE BENEFITS OF TECHNOLOGY
BRINGING HARDWARE AND SERVICES TOGETHER
TOPROVIDE SUBSIDISED PROPOSITIONS
HARDWARE
A wide range of
connected devices:
phones, smartphones,
tablets and laptops
ACCESSORIES
Accessories that
enhance and support
connected hardware
andapplications
CONNECTIONS
Mobile and fixed line,
broadband and TV,
packaged with hardware
to provide compelling
subsidised propositions
CONTENT
Simple and secure, MyHub
provides online backup
and allows customers
toaccess alltheir music
wherever they are, using
My Music Anywhere
SERVICES
In‑store expert advice
and ongoing technical
support, including
insurance and repairs
CUSTOMER OFFERING
CHOICE
The best possible choice of
smartphones, tablets and networks
PRICE
Our Network Price Promise
matches or beats the networks
ADVICE
Simple, impartial advice to help
find what is best for customers
SUPPORT
Support throughout the life
ofthe mobile device
CUSTOMER PROMISES
RELATIONSHIPS
Working closely with
manufacturers and
networks to provide
technology and coverage
BRANDS
Carphone Warehouse,
Phone House and
GeekSquad are highly
recognised across Europe
PEOPLE
Trained experts who
arehighly motivated
andpassionate about
what they do
SCALE
Largest independent
telecommunications
retailer in Europe
SYSTEMS
Sophisticated sales,
inventory, CRM and
network commission
control systems
RESOURCES AND CAPABILITIES
LEADING TECH COMPANIES
Working closely with leading hardware and software providers
todeliver the latest technology in connected devices
MAJOR NETWORKS
Strategic agreements with major networks and selected
MVNOsacross Europe
PARTNERS
BUSINESS MODEL
CPW EUROPE