Carphone Warehouse 2012 Annual Report Download - page 35

Carphone Warehouse Group plc Annual Report 2012 31
Overview Business review Governance Financial statements
PEOPLE
Our people are the cornerstone of our business and, as such,
ourbiggest investment. It’s essential that we attract the right
people and that our employees feel rewarded and valued.
Ourphilosophy is that each employee is treated equally and
thatreward is based on a combination of personal contribution
andthe overall success of our business.
ATTRACTING AND RETAINING THE BEST PEOPLE
CPW Europe employees are surveyed every six months on arange
of topics to assess and measure employee engagement, which
isakey performance indicator of the business.
Our executive team analyse the findings, recognise what is
workingwell and discuss
how to improve the things that aren’t.
Managers
are given a detailed report of the results in their area
sothey can work with their teams to identify
how they can improve
engagement locally.
Our employee engagement scores show positive results, with many
employees feeling they work with colleagues who are committed
toquality. Overall, the results indicate that engagement is moving
inthe right direction.
We engage with our employees in a variety of ways, from the intranet
and weekly cascades to the ONEteam conference, ONEteam retail
roadshows and senior leadership strategic workshops.
We want our people to enjoy working at CPW Europe. Social
activities support our company camaraderie and are regular
andvaried. As
a'thank you' for hard work over the year, all Carphone
Warehouse
employees were invited to one of seventeen Christmas
parties held all over the UK.
All permanent employees are included in a bonus scheme tailored
to their area of the business. This is in addition to their basic pay
and benefits package. We challenge our retail employees to work
together to achieve common goals bymeeting sales targets based
on a number of important metrics, with a strong emphasis on
customer service.
CPW Europe is committed to helping everyone learn and develop.
Weaim to deliver highly skilled employees who put the customer
atthe
heart of everything they do. We have a number of programmes
for our people including a five day induction training event, a two
week training ‘Boot Camp’ for Geek Squad agents and ongoing
E‑learning accreditation for continualdevelopment.
At management level, we have a four to six week retail management
programme which involves structured four week management
modules
including an induction, values‑based leadership, facilitation
and coaching skills and ‘train the trainer’ programmes. A further
two weeks are spent with a subject matter expert in store with
onthejob training.
In June 2011 we launched a new employee initiative
called the Magic Number as a means to engage
withand reward employees. An automated prize
drawtakes place each week and employees can
winaprize by registering their unique number via
theintranet. Prizes are generally sponsored by
suppliers. On average 3,000 employees continue
toenter each week, makingit one of our most
successful and sustainable employee initiatives
todate.
MAGIC NUMBER
THANK YOU PARTIES
Carphone Warehouse employees were invited to one
ofseventeen 'Thank You' parties held all over the UK
last Christmas.