BT 2010 Annual Report Download - page 156

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FINANCIAL STATEMENTS
OPERATIONAL STATISTICS
All values (000) unless otherwise stated. Unaudited
Year ended 31 March 2010 2009 2008 2007 2006
BT Global Services
12 month rollingaorder intake (£m) 6,631 7,917a7,835a9,101a8,787a
BT Retail
BT’s retail share of broadbandbinstalled base 35% 34% 35% 34% 33%
BT Vision installed base 467 423 214 – –
Call minutes (bn)
Non geographic 11.86 14.73 19.18 25.03 34.66
Geographic 37.31 42.06 46.84 51.92 58.35
Total 49.17 56.79 66.02 76.95 93.01
Active consumer linesc11,113 11,789 12,600 13,634 14,587
Average annual revenue per consumer user (ARPU)d(£) 309 287 274 262 251
BT Group
Total employeese97.8 107.0 111.9 106.2 104.4
Broadband lines (UK)
BT Retail 5,132 4,757 4,402 3,659 2,668
BT Wholesale (external) 2,926 3,305 3,983 5,168 5,092
Openreach 6,620 5,750 4,300 1,910 356
Total broadband lines 14,678 13,812 12,685 10,737 8,116
Exchange lines (UK)
Consumer 13,051 14,514 15,793 16,636 17,912
Business 5,367 5,992 6,750 7,264 7,797
External WLR lines 6,028 5,647 4,666 4,227 2,874
Total exchange lines 24,446 26,153 27,209 28,127 28,583
aRestated for impact of customer account moves. See page 101.
bDSL and LLU.
cActive consumer lines represents the number of lines over which BT is the call provider (excluding Northern Ireland but including Plusnet in 2010).
dRolling 12 month consumer revenue, less mobile POLOs, divided by average number of primary lines.
eThe numbers disclosed include both full-time and part-time employees.
BT GROUP PLC ANNUAL REPORT & FORM 20-F154