BT 2010 Annual Report Download - page 10
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OVERVIEW OUR BUSINESS
8BT GROUP PLC ANNUAL REPORT & FORM 20-F
How we are structured
How we maintain a sustainable business
We aim to carry out our business in a responsible and sustainable
way as increasingly our customers, shareholders, suppliers and
our people expect this from BT. The innovative solutions we
develop will benefit both society and our long-term development.
> More on page 34
We meet the needs of our different customer
groups in more than 170 countries around the
world through four customer-facing lines of
business – BT Global Services, BT Retail, BT
Wholesale and Openreach. These are supported by
two internal service units – BT Innovate & Design
and BT Operate.
BT Global Services
BT Global Services is a global leader in the provision of networked IT
services, serving multinational corporations, domestic businesses,
government departments and other communications providers in
more than 170 countries.
> More on page 22
BT Retail
BT Retail is the UK’s leading provider of telecommunications
products and services to the consumer market, and provides IT
services and communications solutions to the small and medium
enterprises market.
> More on page 25
BT Wholesale
BT Wholesale provides products and solutions to communications
providers in the UK and worldwide.
> More on page 28
Openreach
Openreach is responsible for the crucial ‘first mile’ of the UK
telecommunications network – the copper wires and fibre
connecting homes and businesses to their local telephone
exchange.
> More on page 31
BT Innovate & Design
BT Innovate & Design is responsible for the innovation, design,
development and delivery of the processes, networks and
platforms on behalf of the customer-facing lines of business and
which run BT’s business.
> More on page 33
BT Operate
BT Operate manages BT’s IT and network infrastructure platforms.
It also runs parts of other communications providers’ networks on
behalf of the customer-facing lines of business.
> More on page 33
BT Global
Services BT Retail BT Wholesale Openreach
BT Group
BT Operate
BT Innovate & Design
2010 Adjusted external revenuea by line of business
BT Global Services 41%
BT Retail 38%
BT Wholesale 15%
Openreach 6%
2010 Adjusted EBITDAa by line of business
BT Global Services 8%
BT Retail 33%
BT Wholesale 23%
Openreach 36%
CR INDEX
PLATINUM PLUS
aAdjusted EBITDA is defined on page 55.
aAdjusted revenue is defined on page 55.