BT 2010 Annual Report Download - page 12

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REVIEW OF THE YEAR
11 OUR BUSINESS AND STRATEGY
11 Who we are
11 What we do
11 Our aim
12 Our strategic priorities
13 How we measure our progress
14 2010 outlook
14 2011 outlook and future plans
15 OUR MARKETS AND CUSTOMERS
15 Our markets
15 Competition
16 Customers
16 How we are structured
16 How we sell our products and services
18 OUR RESOURCES
18 Brand and reputation
18 People
20 Networks and platforms
20 Global research capability
21 Suppliers
21 Property portfolio
22 OUR LINES OF BUSINESS
22 BT Global Services
25 BT Retail
28 BT Wholesale
31 Openreach
33 BT Innovate & Design
33 BT Operate
34 OUR CORPORATE RESPONSIBILITY
34 Helping tackle climate change
34 Developing sustainable customer solutions
34 Enabling skills for an inclusive society
35 Charity support
35 Our corporate responsibility risks
35 Recognition of our contribution
35 Further information
36 OUR RISKS
36 Principal risks and uncertainties
36 Competitive activity
36 Global economic and credit market conditions
36 Regulatory controls
37 Major contracts
37 Security and resilience
37 Pensions
38 OTHER INFORMATION
38 Regulation
39 Our relationship with HM Government
39 Legal proceedings
40 Acquisitions and disposals
41 FINANCIAL REVIEW
41 Principal accounting policies, critical accounting estimates
and key judgements
42 Summarised group income statement
43 Financial results
48 Financial position and resources
51 Liquidity
52 Funding and capital management
54 Alternative performance measures
10 BT GROUP PLC ANNUAL REPORT & FORM 20-F