Salesforce.com 2011 Annual Report Download - page 15

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Please find page 15 of the 2011 Salesforce.com annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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•Enterprise Edition. Enterprise Edition is designed to meet the complex business needs of large
organizations with many divisions or departments. In addition to all of the functionality available in
Professional Edition, Enterprise Edition offers customers:
• advanced CRM functionality, such as territory management that uses a rule-based territory
assignment engine to categorize accounts and users into territories, products, and schedules that
track revenue and quantity by opportunities;
• multi-divisional sharing and permissions such as profile-based departmental security and sharing;
• workflow and business process control such as workflow automation tasks; and
• enterprise customization and integration tools that can support large-scale deployments, such as
APIs for back-office integration that enable companies to readily integrate Salesforce CRM with
ERP applications and other data sources. Customers also have greater flexibility and control to
fully extend and customize our service by adding more custom applications, custom tabs, and/or
custom objects.
•Unlimited Edition. Unlimited Edition is our most fully featured edition, with exclusive features
available only in Unlimited Edition and bundled add-on features included at a significant cost saving
over the total price of the individual features. In addition to all of the functionality available in
Enterprise Edition, Unlimited Edition includes unlimited installations from the AppExchange,
increased customization and extension possibilities that customers can implement on their own,
Premier Support with Administration and additional storage. In addition to Chatter Unlimited Edition
includes all the features of Chatter Plus.
Each of the editions described above entitles customers to our standard customer support services. For
advanced customers with more complex business needs, we provide additional levels of fee-based customer
support.
In addition to the five editions, we continue to innovate and develop additional products and services as
optional add-on subscriptions to better meet different customers’ needs.
Collaboration Cloud
We offer various collaboration cloud products such as Chatter, Chatter Plus, Chatter Mobile, Chatter Free
and Chatter.com. Each of these products provides a private and secure corporate social network for companies of
all sizes. Chatter is a core attribute of our Force.com platform and its social capabilities are an integral part of
each of our service offerings.
Force.com Platform
The Force.com cloud computing platform, which is marketed under our Custom Cloud brand, enhances the
attractiveness of our service, particularly to enterprise customers. The Force.com platform provides a feature set
and technology environment for building business applications, including data models and objects to manage
data, a workflow engine for managing collaboration of data between users, a user interface model to handle
forms and other interactions, and a Web services API for programmatic access and integration. The Force.com
platform provides the tools and infrastructure required to:
• deploy our application service for CRM;
• customize and integrate existing enterprise software applications;
• create and deploy new business applications that are pre-integrated with our service and leverage the
same user interface or customize the user interface specific to customer requirements; and
• sample and deploy applications built by third parties from the AppExchange.
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