DHL 2014 Annual Report Download - page 36

Emerging markets increasingly oer growth opportunities for more advanced
integrated logistics solutions as a result of growing consumerism and an increasing
demand for complex logistics solutions, above all for global e-commerce. Our global
scale, standardised value-added services and local knowledge give us a strong position
in emerging markets.
Industry expertise in key sectors
Customers value the innovation derived from our breadth of experience and depth of
knowledge in Automotive, Life Sciences & Healthcare, Technology, Consumer, Retail,
Engineering & Manufacturing, Energy and Chemicals.
Specialised sector solutions with a global focus on Life Sciences & Healthcare, Tech-
nology and Automotive will allow us to capitalise on market opportunities and accel-
erate growth.
e Life Sciences & Healthcare sector is increasingly outsourcing components of its
supply chains in response to cost and consolidation pressure. To meet our customers’
demands, we have developed solutions to comply with the high regulatory requirements
of this growth industry including direct and temperature-controlled transport. Demand
for service logistics and a variety of value-added services is increasing in the Technology
sector, creating business opportunities in both mature and emerging markets. In our
Automotive focus sector, production is shiing increasingly to emerging markets such as
China, India and Brazil, in which we already have a strong presence and targeted invest-
ment plans. Management services such as lead logistics provider  provide sustainable
growth opportunities in this highly competitive outsourcing sector.
Objectives and strategies
CORPORATE STRATEGY
Strategy  implemented successfully
Since , our Strategy  has formed the Group-wide framework within which
we pursue three goals: we want to become the provider of choice for customers, the
employer of choice for our sta and an attractive investment for shareholders. Further-
more, we are committed to social responsibility. In the reporting year, we again made
important progress towards these goals. is is also reected in customer satisfaction
rates, the results of our annual Employee Opinion Survey as well as the development of key
financial figures. erefore, we feel it is the right time to set the course for future growth
and set the stage for further long-term success.
Glossary, page 
Customers and quality, page  ff.
Employees, page 
Earnings, page  ff.
Deutsche Post  Group —  Annual Report
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