DHL 2014 Annual Report Download - page 224

GLOSSARY
Cross-border mail (outbound)
All outbound international mail.
Dialogue marketing
Market-orientated activities that apply direct
communications to selectively reach target groups
using a personal, individualised approach.
-
Secure, confidential and reliable electronic
communication platform.
German federal network agency
(Bundesnetzagentur)
German national regulator for electricity, gas,
telecommunications, post and railway.
German Postal Act (Postgesetz)
The purpose of the German Postal Act, which
took effect on  January , is to promote postal
competition through regulation and ensure the
nationwide provision of appropriate and sufficient
postal services. It includes regulations on licensing,
price control and the universal service.
Packstation
Parcel machine where parcels and small packages
canbe deposited and collected around the clock.
Paketbox
Parcel box for franked parcels and small packages
(maximum dimensions:  ×  ×  cm).
Price-cap procedure
Procedure whereby the German federal network
agency approves prices for certain mail products.
The agency approves prices on the basis of par-
ameters it stipulates in advance, which set the
average changes in these prices within baskets
of services defined by the agency.
Standard letter
Letter measuring a maximum of  ×  ×  mm
and weighing up to g.

The exchange of goods, services and information
between businesses and consumers.
Block space agreement
Freight forwarders or shippers enter into block
space agreements with airline companies which
provide them with defined freight capacities on
a regular flight against payment of a fee.
Collect and return
Goods are picked up from end users at different
addresses, transported to the predetermined repair
company, collected after repair and returned to the
end user.
Contract logistics
Complex logistics and logistics-related services
along the value chain that are performed by a
contract logistics service provider. Services are
tailored to a particular industry or customer and
are generally based on long-term contracts.
Day Definite
Delivery of shipments on a specified day.
 Customer Solutions & Innovation 
A unit in which we merged our key account manage -
ment, Global Customer Solutions , our innovation
unit,  Solutions & Innovation , and our
strategic sector management in order to deliveron
our customer promise and to bundle all cross-
divisional  activities.
Full truckload
Complete capacity of truck is utilised, from sender
to receiver.
Gateway
Collection point for goods intended for export
andfor further distribution of goods upon import.
Hub
Collection point for transferring and connecting
international shipments from and to multiple
countries.
Inbound logistics
Supply of manufacturing and assembly locations.
Intermodal transport
Transport chain combining different modes oftrans-
port, often road and rail.
Lead logistics provider
A logistics service provider who assumes the organisa-
tion of all or key logistics processes for the customer.
Less than truckload
Shipment weighing approximately three tonnes that
is smaller than a full truckload and consolidated
with other senders’ and / or receivers’ shipments into
one load for transport.
Medical Express
The transport of time-critical or temperature-critical
medical shipments such as blood and tissue samples
to medical facilities, hospitals, laboratories or
research institutes, usually related to clinical trials
of new medications.
Multimodal transport
Combines a minimum of two different means of trans-
port for a shipment, such as air, sea, rail and ground.
Part truckload
Shipment that does not constitute a full truckload
but is transported from point of departure to
destination without trans-shipment.
Same Day
Delivery within  hours of order placement.
Supply chain
A series of connected resources and processes from
sourcing materials to delivering goods to consumers.
Time Definite
Delivery of time-critical shipments by a pre-selected
time.
Transported Asset Protection Association 
A forum that unites manufacturers, logistics providers,
freight carriers, law enforcement authorities and
other stakeholders with the common aim of reducing
losses from international supply chains.
Twenty-foot equivalent unit 
Standardised container unit,  feet long and  feet
wide ( × . metres).
Deutsche Post  Group —  Annual Report
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