DHL 2014 Annual Report Download - page 35

SUPPLY CHAIN DIVISION
Customer-centric outsourcing solutions in two business units
e Supply Chain division comprises the two business units Supply Chain and
WilliamsLea. As the world’s leading contract logistics provider,  creates a
competitive advantage for its customers in the supply chain business by delivering
customised logistics solutions based on globally standardised modular components
including warehousing, transportation and value-added services. In the Williams Lea
business unit, we oer solutions for digital and document workow, business support
services, communications and publishing, brand and marketing services as well as
optimised ow of information.
Contract logistics for a complex global marketplace
A highly complex, intertwined and rapidly changing global marketplace is the source
of unprecedented change for the supply chain industry and its customers. Stand-alone
warehousing and transportation operations cannot adequately respond to the fast pace
of business change and growing interconnectedness created by global commerce. Our
core business in Supply Chain comprises increasingly integrated logistics solutions that
combine value-added and management services with traditional fullment and dis-
tribution oerings. Planning, sourcing, vendor management, production, packaging,
repairs, returns and recycling are the new norm in contract logistics solutions. rough
the global standardisation and innovation of oerings such as service logistics, ’s
Supply Chain business will further solidify its already strong leadership position in
global contract logistics.
. Logistics and value-added services along the entire supply chain
Raw
materials
DistributionProduction
flows
ReturnsInbound
transport
Outbound
transport
Warehousing
 Supply Chain Services
1 2 3 54 6
1 Plan – Laying the foundation
for an ecient supply chain
2 Source – Getting the materials
at the time required
3 Make – Supporting product
manufacturing
4 Store & Customise – Getting it
ready to sell
5 Deliver – Getting it where it
needs to be
6 Return – Bringing it back for repair
or when it’s not needed
Strategic market growth for increased market share
 remains the global market leader in contract logistics, with a market share of  
 and operations in more than  countries. e market is highly fragmented: the
top ten players only account for around   of an estimated  billion market. We
lead the market in our key regions of North America, Europe and Asia Pacic and also
enjoy a very strong position in rapidly growing markets such as Brazil, India, China and
Mexico. We continue to make signicant investments into infrastructure and talent in
these four key markets, strengthening local capabilities for growth.
. Contract logistics market, :
top
Market volume:  billion
Source: Transport Intelligence; figures estimated for
Rhenus  and ; exchange rates: as at July .
1 % Norbert Dentressangle
1 %  Schenker Logistics
1 % 
1 % Sankyu Inc
1 % Rhenus 
1 %  Geodis
2 % Hitachi
2 % 
2 % Kuehne + Nagel
8 % 
Deutsche Post  Group —  Annual Report
29
Group Management Report — GENERAL INFORMATION — Business units and market positions