Westjet 2002 Annual Report Download - page 6

62002 WestJet Annual Report
NO WORRIES!
I would just like to say that WestJet
has taken all of my worries about
travelling away! The fares are rea-
sonable and it is so easy and safe to
book online. I especially like the tick-
etless service! Thanks WestJet!
Kyle H., Calgary, Alberta
Thank you for being bright and
cheerful, having a unique sense of
humour, and extending a very warm
WestJet welcome to a first-time
traveller.
Kevin M., Edmonton, Alberta
As a professional marketer and cus-
tomer service trainer based in
Calgary, I have flown onboard
WestJet often. Your people are a true
pleasure in today’s environment. I use
WestJet as an example and bench-
mark almost weekly as I strive to
show other companies and people
what WestJet already knows. Thanks
for being better by being different.
Craig C., Calgary, Alberta
The courtesy and help extended to
my elderly mother by your people
at the Edmonton International
Airport was very much appreciated.
The Customer Service Agents went
out of their way to ensure my moth-
er’s needs were looked after even
when a change in flight schedule was
necessary due to weather conditions.
Thank you.
Dennis N., Edmonton, Alberta
IT’S NOT AN ACT
I recently flew from Toronto to
Vancouver and the inflight crew was
amazing. I was treated with genuine
friendliness, great hospitality, and
first-class service. The jokes and
the songs made the flight an even
more memorable experience. I think
WestJet treats their guests with
respect, and brings a lot more fun
into flying. I love the cheap fares, too!
Maureen S., Toronto, Ontario
Recently, I travelled via WestJet for
the first time from Hamilton to Sault
business class on other air-
lines, I want to tell you that
this person bringing out her
flute was the single most
enjoyable flight experience I
have ever had...it just said
something about WestJet to
me. Absolutely delightful...as
was her cute little song about
marrying one of the crew and
flying for free! The other
attendants also showed they
cared about the passengers.
Please let this employee know
how very much her kind
attention was appreciated! See
you on future flights...
Bob C., Winnipeg, Manitoba
Editor’s note: We’ll let Shere
know you enjoyed her playing!
I used your carrier to travel
from Regina to Victoria dur-
ing the second week of March.
I do not fly commercial carri-
ers often, but when I flew on
WestJet, it was the first time I
was made to feel like I was a first class
passenger. Your staff in booking, and
in boarding, worked 150% to ease
any concerns I might have had prior
to boarding. The crews on board car-
ried on and I really had an enjoyable
flight. The aircraft was clean, and
service on board was second to none.
The pilots were very informative and
professional. I think most important-
ly of all, I felt safe the entire flight,
there and back. Thank you again, and
you have my business from now on.
Patrick M., Regina, Saskatchewan
GLAD WE COULD HELP
You have saved me so much grief! My
daughter moved to Thunder Bay a
few years ago and I haven’t been able
to see her since. Then, we found this
gem of an airline that offers excellent
quality for such an affordable price.
Thank you, thank you, and thank
you. My family can now be together
during the holidays without having
to apply for a bank loan to pay for
the flight! I am so very impressed
Ste. Marie and I was so impressed
with the excellent service that I decid-
ed to send you a note. First of all,
your staff is very friendly, helpful and
informative. Also, WestJet’s “friend-
ly” policies are second to none.
Specifically, the option to fly one way
at an extremely reasonable rate makes
travel planning so much more flexi-
ble. Other friendly policies include
very low rates for changing departure
dates and the option to exchange a
ticket for a credit to be used within a
year. Such policies are unheard of in
any other airline I have dealt with.
A+ to WestJet! I will certainly
choose WestJet first for all of my
future travels!
Marcia G., Hamilton, Ontario
I was recently on my second trip on
WestJet when the lead flight atten-
dant played her flute for us. She must
be moonlighting from a symphony
orchestra, such was the quality of her
playing. Despite having flown hun-
dreds of trips in executive and
Plane Talk
Jay Madden, Karli Davidson,
and Enza Ignomiriello, Customer
Care Representatives, line up
to get the job done.