Westjet 2002 Annual Report Download - page 16

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16 2002 WestJet Annual Report
Many people have toiled in the
belly of WestJet planes over
the past seven years, but in that
time, nary a WestJetter had ever been
hired as a ground handler.
Until November 2002, WestJet
relied completely on the expertise of
contracted ground handling companies.
In November, however, a team of 120
WestJetters – some new and some sea-
soned veterans – banded together to
form the Turn Around Crew, or TAC as
they’re affectionately known.
Dean Pawulski, TAC Airside
Manager, licensed pilot, Transport
Canada certified Aircraft Maintenance
Above &
Beyond
Sure enough, planes on the ground
don’t make any money, and every TAC
team member does their part to ensure
quick turn times to keep the birds air-
borne, with every guest’s baggage
stowed safely away.
“As a member of TAC, I know that
the hard work my teammates and I do
everyday has a bearing on WestJet’s
future. If we turn an aircraft quickly,
guests are happy, schedules are kept,
and we can move onto the next plane,”
Warren Weimer, an original member
of the TAC team explains. “The
Calgary International is a busy airport,
Engineer and all-around nice guy, is
quick to give credit to his team of
TACticians for their part in making
WestJet’s newest team an unbridled
success: “I am truly honoured to be a
part of this progressive and profession-
al team. All of us are committed 100%
to improving WestJet’s OTP.”
OTP (on-time performance) is cal-
culated by taking all of WestJet’s arrivals
that are less than 15 minutes late and
dividing that by the flights flown for a
given period of time. Achieving OTP is
critical to maintaining smooth opera-
tions and profitability.
Fast Times & Flying High
TAC Agent Kyle Lieske and crew ensure performance in Calgary is on time.