Westjet 2002 Annual Report Download - page 17

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2002 WestJet Annual Report 17
Above & Beyond
and we are proud to be a part of keep-
ing WestJet’s hub of operations moving
smoothly.”
A humble bunch, WestJet’s TAC
team focuses on OTP and guest satis-
faction.
Says Pawulski, “We work extremely
hard to ensure our guests’ bags are
handled with care, and reach the right
destination for a happy reunion with
their owners upon touchdown.”
Like all WestJetters, the TAC team’s
people are deeply committed to the air-
line, and take care to ensure that even
the components of a traveller’s experi-
ence that can’t always be seen, are still
handled with care and respect.
“All of our people treat every bag as
if it were their own,” Pawulski proudly
remarks.
Pride seems to be the underlying
tone when talking TAC. Regardless of
the extremes of wind and winter these
outdoor WestJetters endure, there are
never any complaints. “Why would I
want to do anything else?” Weimer asks.
And TAC knows it’s in the spot-
light. Calgary is WestJet’s busiest base,
and the success of TAC may dictate
the direction ground handling will
take in other bases where cost-savings
can be realized with the operation of
ground services being taken in-house.
From all accounts, though, TAC is a
winner already and more of WestJet’s
bustling bases will likely be TACkled
in the future by this expanding and
efficient team.
“WestJet is here to provide afford-
able travel, please guests, and make a
profit doing both,” says Dale Tinevez,
WestJet Director, Airports. “TAC fits
perfectly in our model, and our
TACticians are perfect models for other
WestJetters.”
Clockwise from top left: TAC Team Leader Paul Hayes; TAC Agents Russ Munroe (L), Jason Campbell, and Jeremie Lanthier;
Tyson Lewis; James Renouf (L) and Dave Pankratz.
Pride seems to be the
underlying tone when
talking TAC. Regardless
of the extremes of
wind and winter
these outdoor
WestJetters endure...