United Healthcare 2009 Annual Report Download - page 9

outcomes management and evidence-based best practices, which result in better care and a reduction in overall
health care costs. Behavioral Solutions customers have access to a national network of approximately 87,000
clinicians and counselors and approximately 2,900 facilities in 5,000 locations.
Specialty Benefits. Specialty Benefits includes dental, vision, life, critical illness, short-term disability and stop-
loss product offerings delivered through an integrated platform that enhances efficiency and effectiveness.
Specialty Benefits covers nearly 23 million individuals and includes a network of approximately 32,000 vision
professionals in private and retail settings, and approximately 119,000 dental providers. Stop-loss insurance is
marketed throughout the United States through a network of TPAs, brokers and consultants.
Ingenix
Ingenix offers database and data management services, software products, publications, consulting and actuarial
services, business process outsourcing services and pharmaceutical data consulting and research services in
conjunction with the development of pharmaceutical products on a nationwide and international basis. As of
December 31, 2009, Ingenix’s customers include approximately 6,000 hospitals, 245,000 physicians, 2,000
payers and intermediaries, 200 Fortune 500 companies, 655 life sciences companies, 350 government entities,
and 135 United Kingdom Government Payers, as well as other UnitedHealth Group businesses.
Ingenix is engaged in the simplification of health care administration with information and technology. Ingenix
helps customers accurately and efficiently manage the information flowing through the health care system.
Ingenix uses data to help advance transparency on cost and quality and help customers streamline their processes
to make health care more efficient. Ingenix is a leader in contract research services, and pharmacoeconomics,
epidemiology and safety and outcomes (including comparative effectiveness) research through its i3 businesses.
Ingenix’s products and services are sold primarily through a direct sales force focused on specific customers and
market segments across the pharmaceutical, biotechnology, employer, government, hospital, physician, payer
and property and casualty insurance market segments. Ingenix’s products are also supported and distributed
through an array of alliance and business partnerships with other technology vendors, who integrate and interface
its products with their applications.
Many of Ingenix’s contract research services, consulting arrangements and software and related information
services are performed over an extended period, often several years. Ingenix maintains an order backlog to track
unearned revenues under these long-term arrangements. The backlog consists of estimated revenue from signed
contracts or other legally binding agreements that either have not started but are anticipated to begin in the near
future, or are in process and have not been completed. Ingenix’s aggregate backlog at December 31, 2009 was
$2.2 billion, of which $1.6 billion is expected to be realized within the next 12 months. This includes $0.7
billion related to intersegment agreements all of which are included in the current portion. Ingenix cannot
provide any assurance that it will be able to realize all of the revenues included in backlog due to uncertainty
regarding the timing and scope of services and the potential for cancellation or early termination of certain
service arrangements.
The Ingenix companies are divided into two groups: Information Services and i3.
Information Services. Information Services’ diverse product offerings help clients strengthen health care
administration and advance health care outcomes. These products include health care utilization reporting and
analytics, physician clinical performance benchmarking, clinical data warehousing, analysis and management
responses for medical cost trend management, physician practice revenue cycle management, including
integrated electronic medical record systems, revenue and payment cycle management for payer and health care
professional organizations, payment accuracy solutions, decision-support portals for evaluation of health benefits
and treatment options, risk management solutions, connectivity solutions and claims management tools to reduce
administrative errors and support fraud recovery services. Information Services uses proprietary software
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