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58 SAAB ANNUAL REPORT 2011
ADMINISTRATION REPORT > SAAB’S BUSINESS AREAS
SUPPORT AND SERVICES
Support and Services primarily offers support solutions,
technical maintenance and logistics, and products, solu-
tions and services for military and civil missions in loca-
tions with limited infrastructure.
SALES, INCOME AND ORDERS
Orders received
Orders received in 2011 included an order related to the eight-year
agreement signed with Scandinavian Air Ambulance Holding AB
in December 2010 which came into force during the rst quarter.
A major order was also received from FMV for the support and
maintenance of Helicopter 15 (Agusta 109 LUHS), operated by the
Swedish Armed Forces. e Norwegian Defence Logistics Organi-
sation placed an order for an upgrade of the steering control con-
soles on the ULA class submarine, which will ensure that new high
technology components are used in the steering control consoles
for autopilot functionality and integration.
Orders received where the order sum exceeded MSEK 100 rep-
resented 26 per cent (32) of total order bookings.
Sales
Sales were in line with 2010, despite lower orders received, due to a
strong inow of smaller orders in 2011.
Markets outside Sweden accounted for 24 per cent (26) of sales.
Income and margin
Protability improved in 2011 as a result of improved project ex-
ecution and nalisation of a major airborne early warning project.
Operating cash flow
Operating cash ow in 2011 was lower compared to 2010 due to
timing dierences of milestone payments.
KEY FIGURES
MSEK 2011 2010
Sales 3,428 3,403
Operating income 426 351
Adjusted operating margin, % 12.4 10.3
Order bookings 3,174 4,124
Order backlog at year-end 4,455 4,743
Operating cash flow 420 894
EBITDA 444 366
EBITDA margin, % 13.0 10.8
14%
201120102009
0
1,600
800
2,400
3,200
4,000
0
100
200
300
400
500
201120102009 0
3
6
9
12
15
Operating income, MSEK Operating margin, %
SALES, MSEK OPERATING INCOME AND
MARGIN
SHARE OF SALES 2011, %