Qantas 2010 Annual Report Download - page 16

THE QANTAS GROUP 14
for the year ended 30 June 2010
Information on Qantas
NINETY YEARS OF EXPERIENCE
Founded in the Queensland outback in 1920, Qantas is Australia’s largest
domestic and international airline and, for nearly 90 years, has been one
of global aviation’s great pioneers and innovators.
The Qantas Group’s main business is the transportation of passengers
using two complementary airline brands – Qantas and Jetstar.
The airline brands operate regional, domestic and international services.
The Group’s portfolio of subsidiary businesses also includes Qantas
Freight Enterprises and Qantas Frequent Flyer.
The Group employs 35,700 people, 93 per cent of them based
in Australia.
ORGANISATIONAL STRUCTURE
Executive Committee
Alan Joyce, Chief Executive Of cer and Managing Director
Bruce Buchanan, Chief Executive Of cer Jetstar
David Epstein, Group Executive Government and Corporate Affairs
Gareth Evans, Chief Financial Of cer
Lesley Grant, Group Executive Qantas Customer and Marketing
Rob Gurney, Group Executive Qantas Commercial
David Hall, Group Executive Corporate Services and Technology
Simon Hickey, Chief Executive Of cer Qantas Frequent Flyer
Brett Johnson, General Counsel
Rob Kella, Chief Risk Of cer
Jon Scriven, Group Executive People
Lyell Strambi, Group Executive Qantas Operations
Qantas
Qantas Airlines is a premium, full-service Australian domestic and
international airline that offers services across a broad network.
Customer bene ts include a global network, as many as four travel
classes (depending on aircraft type), a leading loyalty program in Qantas
Frequent Flyer, in ight meals and entertainment, airport lounges and
other services. Qantas is a founding member of the oneworld global
airline alliance.
The Qantas brands are:
—Qantas
—QantasLink
Qantas Airlines is divided into three closely related groups:
—Commercial – sales and distribution, QantasLink, alliances
—Customer and Marketing – customer experience, in ight services,
cabin crew, marketing
—Operations – engineering, airports, catering,  ight operations,
operations planning and control, Qantas Aviation Services
QantasLink is a full-service regional airline that supports Qantas’
domestic network by developing ‘feeder’ markets that connect
regional business and leisure travellers with major cities.
Jetstar
Jetstar, the Group’s low fares airline, began operating Australian
domestic services in May 2004, international services in November 2006
and New Zealand domestic operations in June 2009. Following an
ownership restructure in April 2009, Jetstar also manages the Jetstar
Asia operations based in Singapore.
The Jetstar brands are:
—Jetstar
—Jetstar Asia
—Jetstar Paci c
Portfolio Businesses
In addition to its airline brands, the Group operates a number of airline
related businesses, including Qantas Frequent Flyer and Qantas Freight,
that provide diversi ed revenue streams.
With 7.2 million members and more than 400 partners, Qantas Frequent
Flyer is the largest and most popular airline loyalty program in the
southern hemisphere.
Qantas Freight Enterprises manages the Group’s freight assets, which
include Qantas Freight and strategic assets in logistics business such as
Australian air Express and Star Track Express.
Corporate Groups
A range of corporate groups provide guidance, shape policy, develop
strategic direction and perform a safeguarding role in terms of
compliance and performance monitoring for the Group. These include:
—Business Information Systems
—Finance –  nancial policy, planning and reporting; treasury; tax;
insurance;  eet; investor relations and strategy
—Government and Corporate Affairs – government and international
relations; and employee and external communications
—Legal
—People – people strategy; industrial relations; remuneration; workforce
management initiatives; and the implementation of programs aimed
at creating a competitive and motivated workforce
—Public Company – including the Company Secretary
—Risk and Assurance – risk; safety; security; occupational health and
safety; environment; aviation health; and internal audit, providing an
integrated approach to risk management across the Group
Investments
The Group has investments in other airline and airline related businesses
and currently holds:
—A 27 per cent stake in Vietnam’s Jetstar Paci c
—A 46 per cent interest in Air Paci c
—A 58 per cent interest in Jetset Travelworld Limited
– This interest will reduce to approximately 29 per cent if the
proposed merger transaction with Stella Travel Services
is completed
Qantas is also a partner with Australia Post in two jointly controlled
entities:
—The domestic air freight operator Australian air Express
—The national road freight business Star Track Express
Airline Network
Qantas Group airlines offer services to 184 destinations in 42 countries
– 59 in Australia and 125 in other countries (including those operated
by codeshare partner airlines). They carried 41.4 million passengers in
2009/2010.
Domestically, Qantas, QantasLink and Jetstar operate around 5,300  ights
a week serving 59 city and regional destinations in all states and mainland
territories (Qantas – 2,300; QantasLink – 1,900; Jetstar – 1,100).
Internationally, Qantas and Jetstar operate more than 900  ights each
week (Qantas – 600; Jetstar – 320). Jetstar also operates nearly
170 domestic  ights a week in New Zealand.