Qantas 2003 Annual Report Download - page 20

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page 18
2003 Qantas Annual Report
Melbourne, Australia_37º 50‘S 145º 0‘E_10.55 AM
through catering
QANTAS CATERING
Qantas Flight Catering Holdings Limited (QFCH) is a wholly
owned subsidiary of Qantas and operates two catering
businesses – Qantas Flight Catering Limited (QFCL) and Caterair
Airport Services Proprietary Limited (Caterair).
QFCL has catering centres in five Australian ports - Sydney,
Melbourne, Brisbane, Adelaide and Perth. Caterair has catering
centres in Cairns and Sydney and is a joint venture which
is fully managed by QFCH. The businesses employ more than
3,800 people.
Qantas Catering’s earnings before interest and tax improved by
$3.7 million, or 5.3 per cent, to $73.3 million, with overall meals
produced increasing by 4.5 per cent and flights handled
increasing by 6.6 per cent.
During the year, QFCL and Caterair produced nearly 40 million
meals for Qantas and over 30 external customers including
airline, rail and hospital clients.
Snap Fresh, another wholly owned Qantas subsidiary and
Australia’s first centralised meal production facility for the airline
industry, marked its first anniversary of operation in February 2003.
Snap Fresh product has been developed specially for Qantas,
with more than 130,000 meals produced each week. Snap Fresh
also began servicing its first external airline customers in
2002/03.
A key strategy for Snap Fresh is to break into new business areas,
and specifically non-airline markets such as the hospitality, health
care and mining industries.
QANTAS HOLIDAYS
QH Tours, trading under the brands Qantas Holidays and Viva!
Holidays, continues to be Australia's leading wholesaler of
domestic and international holidays. The business employs more
than 1,100 staff in Australia and overseas. In addition to its
Australian operations, QH Tours is established globally through its
subsidiary companies in Asia and Europe.
Within Australia, Qantas Holidays and Viva! Holidays market
travel packages and products in a number of ways, including via
34 brochures covering a wide range of destinations in Australia,
Asia, Africa, Europe, the Pacific, Canada and the United States.
A recent initiative involved Qantas Holidays launching an online
consumer booking engine for domestic accommodation bookings
and access to brochures.
This increase in Qantas Holidays' online presence was accompanied
by the redesign of the Industry Sales Site for travel agents.
In 2002/03, QH Tours increased earnings before interest and tax
by 2.8 per cent to $43.6 million, primarily due to stronger
domestic demand. Overall, domestic and international sales
increased slightly, in spite of the international outbound market