Qantas 2003 Annual Report Download - page 10

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page 8
2003 Qantas Annual Report
Los Angeles, USA_34º 4‘N 118º 15‘W_10.30 AM
employing 34,000 people
On the ground, Qantas has introduced two important programs
to enhance workplace safety – SAFE (Safe Airline For Everyone)
and People Safe. SAFE has established the processes and
structure to systematically manage, record and monitor safety
within our business. People Safe has been developed in
conjunction with safety consultants DuPont to reinforce safe
behaviour and build a work culture that continuously strives to be
injury free. Between May 2002 and June 2003, these programs
enabled Qantas to halve its Lost Time Injury Frequency Rate.
As for security, Qantas has tripled its expenditure since the events
of September 2001. The company spent more than $180 million
on security measures during the 2002/03 financial year. Major
investments since September 2001 have included:
replacement and upgrading of all Qantas security screening
equipment deployed throughout the network;
installation of enhanced bullet-proof security cockpit doors on
all Qantas jet aircraft, a program that will be completed in
November 2003;
development and implementation of additional security
training for all flight and cabin crew;
development and introduction of additional training for
contract screening staff at all ports where Qantas is the
screening authority;
introduction of Explosive Trace Detection (ETD) equipment to
inspect and clear baggage of ‘failed to board’ passengers; and
introduction of freight screening using ETD, x-ray and physical
search procedures.
INVESTMENT IN AIRCRAFT, PRODUCT AND SERVICE
Qantas is continuing to invest in new aircraft, aircraft
enhancements, infrastructure, product and service initiatives to
ensure we maintain our reputation as one of the leading airlines
in the world. This year’s highlights included:
nine new Boeing 737-800s, four new Boeing 747-400ERs
and four new Airbus A330-200s brought into service;
completion of a $300 million program to fully refurbish the
fleet of Boeing 747-400s, including the installation of a new,
award-winning inflight entertainment system featuring
seat-back videos in Economy Class;
introduction of a new-look International Economy Class,
with improvements offering customers greater choice
in inflight service and greater comfort;
expansion of the successful Cityflyer service to Perth
and Canberra; and
launch of a new uniform for Qantas frontline staff – including
pilots, flight attendants and ground staff – created by leading
Australian designer, Peter Morrissey.