Qantas 2003 Annual Report Download - page 11

Download and view the complete annual report

Please find page 11 of the 2003 Qantas annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 60

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60

page 9
Spirit of Australia
Qantas also introduced a new international airline to the travelling
public, with Australian Airlines operating its first services between
Australia and Asia in October 2002 (see page 12).
In September 2003, Qantas will launch its new International
Business Class, featuring Skybed – a state-of-the-art, cocoon-style
sleeper seat – that will be installed on all of the airline’s Boeing
747-400s from September 2003 and seven new Airbus A330-300s
that will be delivered between June and December 2004.
The new International Business Class will also offer specially
trained, dedicated flight attendants; new food and wine; a new
service style; a self-service bar for drinks and snacks; premium
quality noise cancellation headsets; and luxury amenity kits.
In addition, First Class customers will see improvements in
seat comfort and cabin enhancements including new bathrooms
and amenities.
A further $6 billion will be invested in new and more efficient
aircraft over the next three years.
OUR COMMITMENT TO THE COMMUNITY
In April 2003, Qantas was awarded the inaugural Queensland
Community Foundation Award in recognition of the company’s
ongoing support of communities in need, with particular mention
of Qantas’ efforts following the tragic bombings in Bali. Qantas,
in partnership with UNICEF Australia, also won the Cultural
Events and Community Activities category of The Australian
Financial Review Magazine Corporate Partnership Awards for its
Change for Good program. The company proudly continued its
ongoing support of a wide range of community, cultural, arts
and sporting events and organisations (see pages 24 and 25).
OUTLOOK
The hard work on reducing costs and investing in product over
a sustained period has provided the platform for Qantas to
transition back to satisfactory levels of profitability over the next
two to three years. While conditions in the aviation industry
remain challenging, Qantas expects to improve on its
performance in 2003/04 while continuing to invest in its fleet,
product and service.
carrying nearly 29 million passengers a year
Singapore_1º 17‘N 103º 51‘E_3.10 PM
Geoff Dixon
Chief Executive Officer
Margaret Jackson
Chairman