Qantas 2003 Annual Report Download - page 17

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page 15
Spirit of Australia
in the lounge on the internet
Sydney, Australia_33º 53‘S 151º10‘E_3.20 PM Adelaide, Australia_34º 52‘S 138º 30‘E_7.30 PM
Qantas is continuing to invest in new, two-class Next Generation
Boeing 737-800s for its domestic operations and this fleet has
grown to 19 since February 2002.
This is part of a fleet strategy that will increase the commonality
and efficiency of both the international and domestic fleets, with:
four Airbus A330-200s, which currently fly domestically, to
move to international operations, together with the seven
Airbus A330-300s that will be delivered in the second half
of 2004; and
the Boeing 767-300 fleet, which currently operates
internationally, to replace the Airbus A330-200s domestically,
operating major domestic routes together with the growing
Boeing 737-800 fleet and refurbished Boeing 737-400s.
Overall, Qantas will have a younger domestic fleet offering
customers a better product as well as further improving reliability
and on-time performance.
Qantas has also overhauled its domestic fare structure in the
biggest change to fares since the deregulation of domestic
aviation 13 years ago. The new, simpler structure, introduced
from June 2003, allows business and leisure travellers to mix and
match one way fares to combine affordability and flexibility to
better suit their individual travel needs.
It applies to more than 500 city pair combinations across the
entire Qantas domestic and QantasLink regional network.
The changes also allow customers to make itinerary changes
right up to the day before travel for all fares, and right up to
departure for flexible fares.
The new domestic fare structure complements significant
enhancements to the qantas.com internet site, with a booking
engine that has made it faster to book online, and which ensures
customers have access to the full range of fares available for their
chosen route.
More than 25 per cent of domestic bookings are now made
through qantas.com.
Other investments in domestic services and infrastructure
included:
opening of new or upgraded domestic Qantas Club lounges
in Sydney, Melbourne, Brisbane, Perth and Adelaide,
featuring more seating and more technology to suit the
needs of the business traveller. New lounges will also be
opened in Townsville, Darwin and the Gold Coast;
upgrading of meals on all domestic services;
introduction of self-service QuickCheck kiosks at Sydney,
Melbourne, Brisbane and Canberra domestic airports, to
streamline the check-in process; and