Office Depot 2003 Annual Report Download - page 6

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Company Facts
International Division
Business Services Group
North American Retail
Division
• A leading global office supply reseller — more than $12 billion in sales
• Wholly-owned and joint venture/license operations in a total of 23 countries
• Serve customers of all sizes via our retail, mail order, Internet, and contract sales channels
• Highly diversified sales portfolio: International Division (22%), Business Services Group (32%), and
North American Retail (46%)
• Number two global online retailer with sales of $2.6 billion
• 46,000 employees worldwide
• Number one office products reseller in Western Europe
• Serve customers in 21 countries — Office Depot, Viking, and Guilbert brand names
•Multi-channel operations: mail order (12 countries), contract (10 countries), and retail (three countries)
•135 joint venture/license retail stores in an additional eight countries
•E-commerce operations via 31 public Internet web sites
•25 warehouses in 10 countries
• Deliver products and services through a dedicated sales force, catalogs and call centers,
and electronically through our Internet sites
• Operate under Office Depot, Viking, and 4Sure.com brand names
• 13 regional call centers, 10 public web sites
• Develop customized intranet sites in tandem with our customers
• Offer over 14,000 stock-keeping units
• 22 delivery warehouses
• 867 Office Depot superstores in 44 states and the District of Columbia
• 33 Office Depot stores in Canada
• Availability of 8,100 stock-keeping units
•Retail destination for ink and toner, core office supplies, furniture, technology, and
copy, print and ship services
•Over 23,000 employees
• Office Depot’s community relations mission is Caring and Making a Difference, with particular
emphasis on programs that assist at-risk, underprivileged children
• BusinessWeek magazine listed Office Depot among the top corporate philanthropists in the United
States in 2003 on the basis of its in-kind donations
• More than 200,000 at-risk schoolchildren throughout North America received new backpacks filled
with school supplies from Office Depot in 2003
• Office Depot’s philanthropic partners include City of Hope, America’s Second Harvest, the Canadian
Association of Food Banks, Toys for Tots, Gifts In Kind International and Dream Foundation
• In support of its commitment to environmental sustainability, Office Depot introduced its
Environmental Paper Procurement Policy in 2003
2003 Office Depot Facts
RESPECT FOR THE INDIVIDUAL •FANATICAL CUSTOMER SERVICE •EXCELLENCE IN EXECUTION
OFFICE DEPOT 2003 ANNUAL REPORT
4
Corporate Social
Responsibility
Office Depot seeks to enhance quality of life in the communities in which we operate and to serve humanity by
supporting and inspiring involvement with causes that make a profound social impact. We are committed to
Caring and Making a Difference, with particular emphasis on “Taking Care of Kids.”