Neiman Marcus 2008 Annual Report Download - page 688

SCHEDULE 7.3(a)
Primary Servicer Service Level Standards
For the Initial Term and each Renewal Term, the following Servicing Levels will be maintained by Bank if they are providing such
Services:
A. Documentation Services Bank will meet the following service levels on average each month:
1. Percentage of all billing statements that will be mailed out within 4 days of cycle close date provided that this standard shall
not apply if a NMG systems problem prevents communication of the credit input data to Bank's credit operations (monthly
reporting will be completed on an Excel spreadsheet): [***] * [Regulatory SLA]
2. Statement Mailing Services and Credit Card Production Services paper quality for multi-color statements, carriers and
matching window envelopes must meet minimum specifications: Ziegler 24-pound, 8 1/2" x 11" virgin white stock, maximum
blank white perforated paper
3. Term notifications and privacy and other inserts included in mailings use minimum paper specifications: 60-pound offset
4. Statement programming developed must produce the following billing statement capabilities: multi-color and multiple,
selective messaging billing statement capabilities along with an upgraded (from 3 of 9) insertion barcode. Current or upgraded
(as approved by NMG) loyalty point information must also be included on the billing statement.
5. Statement insert dimension specifications: Correlate with billing statement size but must continue to meet single-page 1.000
ounce discounted qualification postal rate
6. Percentage of daily payments that will be processed within 48 hours of receipt (functionality includes desktop image archive
capability up to 2 years for browse access): [***]
B. Credit Card Production Services Bank will meet the following service levels on average each month:
1. Percentage of all new account and replacement credit cards, including any Program Loyalty Program Cards, that will be
mailed out within 4 business days after they are requested (monthly reporting will be completed on an Excel spreadsheet):
[***] *
C. Late and Early-Stage Collections Bank will meet the following service levels on average each month: