Voya 2013 Annual Report Download - page 15

We operate our ongoing business through three business lines which encompass five reporting segments:
Retirement Solutions. We are a leading provider of retirement services and products in the United States,
with $131.9 billion of assets under management (“AUM”) and $237.8 billion of assets under administration
(“AUA”) as of December 31, 2013. We provide an extensive product range addressing both the accumulation
and income distribution needs of customers, through a broad distribution footprint of nearly 2,400 affiliated
representatives and thousands of non-affiliated agents and third-party administrators (“TPAs”) as of
December 31, 2013. Our Retirement Solutions business comprises two financial reporting segments: Retirement
and Annuities.
•Retirement provides tax-deferred, employer-sponsored retirement savings plans and administrative
services to approximately 47,000 plan sponsors covering more than 5 million plan participants in
corporate, education, healthcare and government markets as of December 31, 2013. Retirement also
provides IRAs, and other retail financial products as well as comprehensive financial advisory services
to individual customers. We serve a broad spectrum of employers ranging from small companies to the
very largest of corporations and government entities. As of the latest Pensions and Investments survey
published in March 2013, we rank second in the U.S. defined contribution plan market by number of
record kept plan sponsors, third by number of plan participants served, and fifth by assets under
management and administration as of September 30, 2013. Retirement had $343 billion of AUM and
AUA as of December 31, 2013, of which $93 billion was full service business, $247 billion was
recordkeeping and stable value business and $3 billion was Individual Markets business.
•Annuities provides fixed and indexed annuities, tax-qualified mutual fund custodial products and
payout annuities for pre-retirement wealth accumulation and post-retirement income management sold
through multiple channels, and had $26.6 billion of AUM as of December 31, 2013.
Investment Management. We are a prominent full-service asset manager with approximately $199.3 billion
of AUM and $58.5 billion of AUA as of December 31, 2013, delivering client-oriented investment solutions and
advisory services. We serve both individual and institutional customers, offering them domestic and international
fixed income, equity, multi-asset and alternative investment products and solutions across a range of
geographies, investment styles and capitalization spectrums.
• As of December 31, 2013, we managed $120.3 billion in our commercial business (comprised of $75.2
billion for third-party institutions and individual investors, and $45.1 billion in separate account assets
for our Retirement Solutions, Insurance Solutions and Closed Block businesses) and $79.0 billion in
general account assets. We are particularly focused on growing our commercial business, in which we
achieved 8.6% organic AUM growth for the year ended December 31, 2013.
• We have a highly scalable business model and are among the twenty largest managers of institutional
tax-exempt assets in the U.S. and ranked number one among defined contribution investment managers
in client loyalty and favorability in 2011.
• As of December 31, 2013, our retail mutual fund portfolio assets totaled $24.9 billion. On a five year
asset weighted basis, 73% of our Investment Management managed funds (i.e., variable portfolios and
mutual funds) beat their Morningstar category average and 81% had lower volatility than their
Morningstar competitor average as of December 31, 2013.
Insurance Solutions . We are one of the top providers of life insurance in the United States. Based on the
LIMRA survey as of December 31, 2013, for premiums sold, our term and universal life products ranked
thirteenth and twenty-fourth, respectively. The rankings reflect our recent focus on selling more capital efficient
products, such as accumulation focused UL. We were also the sixth ranked provider of medical stop loss
coverage in the United States based on annual premiums as reported by MyHealthguide in June 2013. Our
Insurance Solutions business comprises two financial reporting segments: Individual Life and Employee
Benefits.
•Individual Life provides wealth protection and transfer opportunities through universal, variable, whole
life and term life products, distributed through independent channels to meet the needs of a broad range
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