United Healthcare 2007 Annual Report Download - page 11

advisory work through its Ingenix Consulting division and health care policy research, implementation, strategy
and management consulting through its subsidiary, The Lewin Group, as well as product development, health
care professional contracting and medical policy management. Ingenix also provides health care IT consulting
for health care professionals. Ingenix publishes print and electronic media products that provide customers with
information regarding medical claims coding, reimbursement, billing and compliance issues.
i3
i3 helps to coordinate and manage clinical trials on a nationwide and international basis for products in
development for pharmaceutical and biotechnology companies. i3’s focus is to help pharmaceutical and
biotechnology customers effectively and efficiently get drug and medical device data to appropriate regulatory
bodies and to improve health outcomes through integrated information, analysis and technology. i3’s capabilities
and efforts focus on the entire range of product assessment, through commercialization of life-cycle management
services — pipeline assessment, market access and product positioning, clinical trials, economic, epidemiology
and safety and outcomes research. i3’s services include global contract research services, protocol development,
investigator identification and training, regulatory assistance, project management, data management,
biostatistical analysis, quality assurance, medical writing and staffing resource services. i3 delivers contract
research services in 58 countries and is therapeutically focused on oncology, the central nervous system,
respiratory and infectious diseases, and endocrinology. i3 uses comprehensive, science-based evaluation and
analysis and benchmarking services to support pharmaceutical and biotechnology development.
PRESCRIPTION SOLUTIONS
Prescription Solutions was established as a reporting segment during the fourth quarter of 2007, and offers a
comprehensive suite of integrated pharmacy benefit management (PBM) services to approximately 10.3 million
people, through approximately 64,000 retail network pharmacies and two mail service facilities as of
December 31, 2007. Prescription Solutions processed approximately 300 million retail and mail service claims
during 2007. Prescriptions Solutions markets include Health Care Services health plans, external employer
groups, union trusts, seniors (Part D, Secure Horizons and Evercare) and commercial health plans.
Prescription Solutions’ integrated PBM services include retail network pharmacy management, mail order
pharmacy services, specialty pharmacy services, benefit design consultation, drug utilization review, formulary
management programs, disease management and compliance and therapy management programs. Prescription
Solutions’ products and services are designed to enhance clinical outcomes with appropriate financial results
for those served. The fulfillment capabilities of Prescription Solutions are an important strategic component in
serving commercial and senior business, including Part D members.
Prescription Solutions’ distribution system consists primarily of brokers and other consultant-based or direct
sales. Effective January 1, 2007, Prescription Solutions began providing PBM services to an additional four
million Ovations Medicare Advantage and stand-alone Part D members. Prescription Solutions’ growing
Consumer Health Products business distributes diabetic testing supplies and other specialized medical supplies,
over the counter items, vitamins, minerals and supplements directly to members homes.
9