United Healthcare 2005 Annual Report Download - page 11

Specialized Health Solutions
The Specialized Health Solutions operating group provides services and products for benefits commonly found in
comprehensive medical benefit plans, as well as a continuum of individualized specialty health and wellness
solutions from health information to case and disease management for complex, chronic and rare medical
conditions.
United Behavioral Health (UBH) and its subsidiaries provide behavioral health care, substance abuse programs
and psychiatric disability benefit management services. UBH’s customers buy its care management services and
access its large national network of 77,000 clinicians and counselors. UBH serves 29 million individuals.
LifeEra offers employee assistance, work life and other products to assist individuals in managing personal issues
while seeking to increase employee productivity. LifeEra serves nearly 16 million consumers through programs
developed in consultation with employers, government agencies and other affinity plans.
ACN Group (ACN) and its affiliates provide benefit administration, and clinical and network management for
chiropractic, physical therapy, occupational therapy and other complementary and alternative care services.
ACN’s national networks of contracted health professionals serves more than 22 million consumers.
Through Optum, Specialized Care Services delivers personalized care and condition management, health
assessments, longitudinal care management, disease management, and health information assistance, support and
related services including wellness services. Utilizing evidence-based medicine, technology and specially trained
nurses, Optum facilitates effective and efficient health care delivery by helping its 28 million consumers address
daily living concerns, make informed health care decisions, and become more effective health care purchasers.
United Resource Networks (URN) provides support services and access to “Centers of Excellence” networks for
individuals in need of organ transplantation and those diagnosed with complex cancer, congenital heart disease,
kidney disease, infertility and neonatal care issues. URN provides these services to approximately 48 million
individuals through more than 3,000 payers. United Resource Networks negotiates competitive rates with
medical centers that have been designated as “Centers of Excellence” based on satisfaction of clinical standards,
including patient volumes and outcomes, medical team credentials and experience, and support services.
Dental and Vision
Spectera and its affiliates administer vision benefits for 11 million people enrolled in employer-sponsored benefit
plans. Spectera works to build productive relationships with vision care professionals, retailers, employer groups
and benefit consultants. Spectera’s national network includes approximately 31,000 vision professionals.
UnitedHealth Dental (UHD) and its affiliates provide dental benefit management and related services to 6 million
individuals through a network of approximately 90,000 dentists. UHD’s products are distributed to commercial
and government markets, both directly and through unaffiliated insurers and its UnitedHealth Group affiliates.
Group Insurance Services
Group Insurance Services distributes life, critical illness, and short-term and long-term disability insurance, along
with cost management products and services for health plans and employers through its affiliates. Unimerica
Workplace Benefits provides integrated short-term disability, critical illness and group life insurance products to
employers’ benefit programs. National Benefit Resources (NBR) distributes and administers medical stop-loss
insurance covering self-funded employer benefit plans. Through a network of third-party administrators, brokers
and consultants, NBR markets stop-loss insurance throughout the United States. NBR also distributes products
and services on behalf of its SCS affiliates, URN and Optum.
INGENIX
Ingenix offers database and data management services, software products, publications, consulting services,
outsourced services and pharmaceutical development and consulting services on a nationwide and international
9