Telstra 2012 Annual Report Download - page 5
Download and view the complete annual report
Please find page 5 of the 2012 Telstra annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
![]() |
![]() |
![](/annual_reports_html/Telstra-2012-Annual-Report-228a03f/bg_5.png)
2EMHFWLYH 2012 2011 2010
&XVWRPHUVDWLVIDFWLRQ
Score 7.2 7.3 6.9 6.8
7,2FRPSODLQWV
Level 1 Complaints per month per 10,000 SIOs
1RPRUHWKDQ 1.9 3.1
'LVDELOLW\$FWLRQ3ODQ
Percentage of commitments completed
66% 75%
(PSOR\HHHQJDJHPHQW
Survey score 77% 77% 75% 75%
+HDOWKDQGVDIHW\
Lost Time Injury Frequency Rate (LTIFR) 1.5 1.32 1.30 2.32
*HQGHUGLYHUVLW\
Women in executive management 25% 25.0% 22.7% 22.4%
9ROXQWHHULQJGXULQJ7HOVWUDWLPH
Number of days 1,500 1,375
3D\UROO*LYLQJ
Participation rate 3.0% 2.7% 3.5%
6RFLDODQGFRPPXQLW\LQYHVWPHQW
Total (millions of dollars) Ongoing investment $239.8m $248.0m $262.1m
Everyone Connected (targeted programmes)
People impacted (VWDEOLVKEDVHOLQH 101,500
&DUERQHPLVVLRQV
Tonnes of carbon dioxide equivalent (tCO2e) Minimise our impact 1,676,925 1,659,714 1,687,777
&DUERQHPLVVLRQVLQWHQVLW\
tCO2e per terabyte of data 15% reduction to 1.64 1.24 1.93
HZDVWH0RELOH0XVWHU
Tonnes collected WRQQHVFROOHFWHG 14.3 17.3 18.9
NON-FINANCIAL
RESULTS
KEY PERFORMANCE INDICATORS
OUR PEOPLE
OUR CUSTOMERS
OUR COMMUNITY
OUR ENVIRONMENT
iii
OUR GOAL IS TO BRING
THE SOCIAL AND THE
ENVIRONMENTAL INTO
THE HEART OF THE
ORGANISATION IN WAYS
THAT CREATE VALUE.