Telstra 2012 Annual Report Download - page 23

CYBER SAFETY
:HZRUNZLWKLQGXVWU\JRYHUQPHQW
ODZHQIRUFHPHQWDQGFRPPXQLW\
RUJDQLVDWLRQVWRKHOSRXUFXVWRPHUV
XQGHUVWDQGDQGPDQDJHWKH
ULVNVDVVRFLDWHGZLWKWKHRQOLQH
ZRUOG7KLV\HDUZHUHOHDVHGQHZ
UHVHDUFKLQWRWKHNH\F\EHUVDIHW\
FRQFHUQVIRUSDUHQWVDQGSURYLGHG
DGYLFHRQKRZWRPDQDJHWKHULVNV
WKURXJKSXEOLFDQQRXQFHPHQWV
RXUVRFLDOPHGLDFKDQQHOVDQG
RQRXUZHEVLWH
PRIVACY PROTECTION
3URWHFWLQJRXUFXVWRPHUV¶SULYDF\
LVDFRUHSULRULW\DQGZHNQRZWKDW
ZHKDYHWRGREHWWHU:KLOHWKLV
\HDU¶VSULYDF\FRPSODLQWVUHPDLQHG
UHODWLYHO\VWDEOHWKHUHZHUHD
QXPEHURIUHJUHWWDEOHSULYDF\
LQFLGHQWVLQYROYLQJFXVWRPHUGDWD
2XUUHVSRQVHWRWKHVHLQFLGHQWV
ZDVWRLPPHGLDWHO\FRQWDLQWKH
EUHDFKLGHQWLI\WKHVRXUFHQRWLI\
impacted customers and put in
SODFHUHPHGLDODFWLRQV
:HKDYHVLQFHUHYLHZHGSURGXFW
DQGWHFKQRORJ\GHYHORSPHQW
DQGGHSOR\PHQWSURFHVVHVDQG
FRPPLWWHGWRLPSURYLQJVWDIIWUDLQLQJ
WRHQVXUHWKDWSULYDF\DQGVHFXULW\
FRQWUROVDUHSURSHUO\LPSOHPHQWHG
:HFRQWLQXHWRWDNHDVWURQJ
SURDFWLYHDSSURDFKWRSUHYHQWVXFK
LQFLGHQWVIURPKDSSHQLQJDJDLQ
xxi
CELEBRATING TEN YEARS
OF ACCESS FOR EVERYONE
7KLV\HDUPDUNVWKHWHQWKDQQLYHUVDU\RI
our Access for Everyone programmes,
ZKLFKDVVLVWSHRSOHRQDORZLQFRPHRU
IDFLQJ¿QDQFLDOKDUGVKLSWRVWD\FRQQHFWHG
6LQFHZHKDYHSURYLGHGEHQH¿WVWR
WKHYDOXHRIWZRELOOLRQGROODUVDVSDUWRI
WKHVHSURJUDPPHV7RGHOLYHUAccess for
Everyone,7HOVWUDZRUNVZLWKRYHU
FRPPXQLW\RUJDQLVDWLRQVDFURVV$XVWUDOLD
±IURPODUJHQDWLRQDORUJDQLVDWLRQVVXFK
DV7KH6DOYDWLRQ$UP\WRVPDOOHUORFDO
FRPPXQLW\DJHQFLHVOLNHWKH7DQJHQW\HUH
&RXQFLOLQ$OLFH6SULQJV17
,QZHDGGHGWKH&DQFHU&RXQFLO
WRWKHOLVWRIDJHQFLHVZHVXSSRUW
KHOSLQJWKHPWRHDVHWKH¿QDQFLDOEXUGHQ
H[SHULHQFHGE\PDQ\SHRSOHDIWHUWKH
QHZVRIDFDQFHUGLDJQRVLV7HOVWUD¶VELOO
DVVLVWDQFHFHUWL¿FDWHVZLOOLQFUHDVHWKH
LPSDFWRIWKH&DQFHU&RXQFLO¶V)LQDQFLDO
$VVLVWDQFH3URJUDPPHKHOSLQJSHRSOH
DIIHFWHGE\FDQFHUVWD\FRQQHFWHGDQG
UHGXFLQJWKHLU¿QDQFLDOEXUGHQVGXULQJ
DWLPHRIQHHG
83
16.78
ACCESS FOR EVERYONE
CHARITY AND
NON-PROFIT
DISCOUNT
DISABILITY
SUPPORT
0.22
EVERYONE CONNECTED – CUSTOMER PROGRAMMES
% OF TOTAL INVESTMENT
3HQVLRQHUGLVFRXQWVPKRXVHKROGV
)UHHKRPHSKRQHVHUYLFH80,000 customers
5HEDWHFHUWL¿FDWHVIRUSD\PHQWRI7HOVWUDELOOVFXVWRPHUVSHUPRQWK
6HFXUHSKRQHVHUYLFHVFRPPXQLW\FULVLVDFFRPPRGDWLRQSURYLGHUV
'LVDELOLW\(TXLSPHQW+RWOLQHFDOOV
'LVDELOLW\(TXLSPHQWSURJUDPPHVXSSOLHGSURGXFWV