Telstra 2012 Annual Report Download - page 38

Full year results and operations review - June 2012
Telstra Corporation Limited and controlled entities
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the rationalisation of our contact centre activities. These
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in March 2011.
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an impairment in the LMobile Group of $56 million announced
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EXPENSE PERFORMANCE
LABOUR
Total labour and labour substitution expenses increased
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compensation provisions. Short term incentive provisions
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external suppliers.
OPERATING EXPENSES
FY 2012
($m)
FY 2011
($m)
YoY
change
Labour 4,061 3,924 3.5%
Goods and services
purchased 6,179 6,183 -0.1%
Other expenses 5,029 5,047 -0.4%
Total operating
expenses 15,269 15,154 0.8%
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PRODUCT PROFITABILITY - EBITDA MARGINS
FY
2012
FY
2011
H2
2012
H1
2012
H2
2011
Mobile 36% 33% 39% 34% 36%
Fixed
Broadband 37% 31% 38% 35% 31%
PSTN 60% 59% 60% 60% 59%
Data and IP 64% 64% 64% 63% 64%
Sensis 47% 56% 60% 25% 65%
Telstra Group 40.6% 40.6% 40.6% 38.3% 43.8%
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