Telstra 2012 Annual Report Download - page 12

OUR PERFORMANCE
IMPROVE CUSTOMER
SATISFACTION
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WE WANT OUR CUSTOMERS
TO BECOME OUR GREATEST
ADVOCATES. TO ACHIEVE THAT,
WE HAVE TO WIN AND RETAIN
THE TRUST OF OUR CUSTOMERS
– ONE CUSTOMER AT A TIME.
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OUR GOAL: TO DELIVER OUR
CUSTOMERS A GREAT SERVICE
EXPERIENCE. TO CONTINUE TO
WORK HARD TO MAKE SURE THAT
OUR CUSTOMERS ARE AT THE
CENTRE OF EVERYTHING WE DO