Telstra 2012 Annual Report Download - page 13

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TELSTRA HAS RECENTLY
INTRODUCED THE NET PROMOTER
SYSTEM (NPS) WHICH IS THE
NEXT STAGE IN IMPROVING
CUSTOMER SATISFACTION.
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continuous improvement and
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advocates.
ONLINE SERVICES ARE NOW
AVAILABLE TO OUR CUSTOMERS
24 HOURS A DAY, SEVEN DAYS A
WEEK.
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APPLICATIONS
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