Office Depot 2001 Annual Report Download - page 6

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n our crowded marketplace, many companies offer the same products and services that Office Depot provides. In 2001,
our Company made great strides in creating a competitive distinction that is difficult to replicate—a winning
culture founded on three guiding principles: respect for the individual, fanatical customer service and excellence in execution. As
we seek to achieve long-term growth and profitability, we recognize that our most valuable asset is our workforce, and that our
people make Office Depot a more compelling place to shop each day. •The way we recognize the value of our employees is by
creating a compelling place to work. Research indicates that employees who are satisfied with their position, management and
benefits provide the highest levels of customer service and exhibit the lowest levels of turnover. With this in mind, we’re working
to make Office Depot a place where our employees want to remain. Our mission is to foster a culture that ensures managers earn
the trust of their employees by treating them with respect, valuing their work, soliciting their opinions, and demonstrating that
they care about them both professionally and personally. •In 2001, we accelerated our progress toward achieving these goals by
initiating a transformation process that enables senior managers to communicate Office Depot’s growth strategies to all levels of
the organization, while soliciting detailed feedback to ensure our plans are
on track. We set the foundation for a new learning management system,
available via our corporate Intranet, for employees to hone their skills. In
addition, we enhanced the offerings on our corporate Web site to provide
new opportunities for employee collaboration. •We also developed a
series of diversity programs in 2001, geared to create opportunities for all
employees, regardless of race, gender or other classification. In doing so,
we have established a workplace that fosters a fair and productive work
environment where all employees can feel comfortable, pursue job oppor-
tunities and realize their full potential. •Our workplace improvement
initiatives have already begun to change the face of the Office Depot
workforce, increasing employee morale and encouraging our continued
commitment to this effort. During 2001, employee turnover declined
29 percent, and employee surveys indicate that Office Depot is indeed
becoming a more compelling place to work.
Promoting Respect for the Individual
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