Fujitsu 2011 Annual Report Download - page 31

Knowledge of New Technology and Timely Support Capabilities Contribute to
a Private Cloud Business Deal Win
We proposed a private cloud for a customer in the distribution industry. The
customer was considering adopting a cloud-based IT infrastructure to flexibly
respond to radical business changes and to slash costs by centralizing opera-
tions. We at Fujitsu earned high marks for our knowledge of the core tech-
nologies that make up this infrastructure as well as for our timely support
capabilities, which led the customer to choose Fujitsu’s products. Since this
was a new technology, we worked hard to quickly pull together informa-
tion from all across Fujitsu to create the best possible proposal. My
goal is to deepen a global relationship with this customer, and to
do that I plan to work in the United Kingdom from this summer.
With a firsthand understanding of overseas on-site locations, I
aim to develop the skills and experience to build future
bridges between Japan and overseas markets.
Takahiro Yamamoto
Trading & Wholesale Sales Dept. 1,
Distribution Industry Business Unit
Managing Global Incidents from Japan
I joined the Fujitsu Group as a network systems engineer after arriving in Japan from Ireland in
2008. Today, my involvement in the cloud computing business is centered in Tokyo, where I work
as an Incident Manager for Fujitsu’s Global Cloud services, first offered in Japan in October 2010,
and subsequently rolled out in Australia, Singapore, U.K.&I., U.S. and then Germany by June
2011. Within the Fujitsu Global Cloud environment, an incident is any event not part of the
service or normal operation, which may cause an interruption or reduction in quality. My role as
Incident Manager is to coordinate with the Japan support team to restore normal operations as
quickly as possible and with minimum impact, thus ensuring optimum service quality and avail-
ability. At times, the approach to priorities can differ between Japan and regions overseas, so
identifying the best solutions while maintaining a balance between both perspectives can be
challenging. With that said, I strive to deliver the most fundamental solutions I can in the short-
est possible timeframe.
Paul O’Mahony
Cloud Foundation Service Department
Cloud Service Infrastructure R&D Division
Cloud Business Support Unit
Meeting Diverse Customer Needs with a Robust Cloud Computing Menu
I joined Fujitsu in 2009, and was assigned to my current division in February 2010. My
main responsibilities include product planning for Fujitsu’s cloud services and the
development of mechanisms to sell these services. I also perform sales promotion
work, such as exhibition support and providing product explanations to potential
customers. More specifically, I determine product systems, pricing and other details in
step with market needs and based upon discussions with services and sales divisions. I
then carefully check that the service mechanism we have set up is in alignment with
Fujitsu’s sales system. To do this requires coordination between legal, accounting,
purchasing and numerous other divisions, so it can be quite a task. The huge reward,
though, is that by working to meet the varied and diverse needs of our customers I can
contribute to broadening Fujitsu’s cloud services menu and to the expansion of sales.
029FUJITSU LIMITED ANNUAL REPORT 2011
FOCUS
FROM THE FRONTIERS OF THE CLOUD COMPUTING BUSINESS
—INTRODUCING EMPLOYEES—