DHL 1998 Annual Report Download - page 9

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5
Customers expect their logistic service providers to handle their parcel
mail needs – for parcels on either side of the 31.5-kg weight limit – on a
worldwide basis. By acquiring the long-established Swiss company DANZAS
we added a competent logistics keystone to our organization. This new
addition to our lineup enables us to offer customers a virtually globe-
spanning transport network that encompasses all weight categories.
Our PARCEL SERVICES / EXPRESS / LOGISTICS division also provides
customers innovative value-added services and integral solutions to fac-
ilitate their national and international business activities. Deutsche Post
Kontrakt Logistik for example – and DANZAS in particular – provide
solutions for the partial or complete outsourcing of logistics functions,
combining logistical intelligence with customized information technology
and the advantages of an international delivery network.
Retail Branches – Expanding into modern communication and
financial service centers
Investment to establish a modern,customer-oriented outlet network was
stepped up in 1998. As early as 2000, Deutsche Post plans to be serving
half of its customers at modern retail branches equipped with open-plan,
customer-friendly counters. By using new kinds of sales outlets such as
PostPlus or Shop-in-Shop partner branches – which include 41 McPaper
branches – we have measurably improved the quality and economic effi-
ciency of our retail branches to the benefit of our customers. In the years
ahead, some 750 ‘Center branches’will be opened nationwide as corner-
stones in our retail branch network. Besides offering Deutsche Post’s
entire range of products and services, these branches will also provide
special financial consultancy services.
Deutsche Post’s acquisition of Postbank will be a decisive factor in the
modernization of our retail branch network: By pooling our services with
those offered by Postbank, we will be able to improve utilization of our
retail branches and safeguard our branch network infrastructure on a long-
term basis. Looking to the future, we plan to help Postbank become
“The Basic Banking Service Bank” for private customers and their No. 1
financial services provider. Further plans foresee the development and
expansion of other financial products such as various types of insurance,
alongside Postbank’s core savings and giro transfer products.