DHL 1998 Annual Report Download - page 65

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61
Innovative quality program launched in the Personnel division
Our Personnel division launched an innovative quality program during the
1998 business year as a complement to Deutsche Post’s quality
management system. Implemented on a company-wide basis, this system
follows the integrated quality approach and methodological evaluation
procedures used by the European Foundation for Quality Management.
Using on-going quality-enhancing activities, we put the principle of
placing our internal focus on customers and employees into everyday
practice. Parallel to this, key personnel processes were reviewed in light of
their cost efficiency levels and then adjusted to meet market demands.
Company suggestion system promotes creativity
Our employees submitted a total of 8,655 suggestions to our internal
suggestion system in 1998, some 19 per cent more than the year before.
Deutsche Post plans to cultivate this positive trend: Corresponding
measures to encourage greater use of the suggestion system will be
implemented and a higher percentage of suggestions will be put into
practice.
Vocational qualification – A major advantage in competition
Internationalization, new business segments, new products – Deutsche Post’s
ongoing development makes growing demands of its employees. Invest-
ment in basic and further training raises the level of our staff’s vocational
qualification and increases our competitive strength at home and abroad.
Suitable, qualified new staff members are being recruited using selective
personnel marketing measures for all our divisions.
Launch of a quality program to
complement our company-wide
quality management system
By raising qualification levels and
increasing motivation, further training
enhances our competitive strength