DHL 1998 Annual Report Download - page 45

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41
The use of key account management to systematically develop business
relations with customers from the multimedia, trade, textile/clothing,
transport and publishing/printing industries led to a substantial increase
in our market shares. We finalized a number of important deals – with
Karstadt, for example – in the retail trade supplier logistics field.
Within the course of our strategic marketing efforts, we plan to develop
integrated, cross-divisional products for meeting segment-specific require-
ments. Already familiar values that Deutsche Post pursues such as reliability
and trustworthiness will be augmented by modified value-added/sector-
specific solutions to increase our flexibility and innovativeness in dealing
with customer wishes in the future.
Haulage – The foundation of our postal services
Haulage is one of Deutsche Post’s core tasks. Organized on an integrated,
cross-divisional basis, haulage activities constitute an important link
between our divisions and our customers. The introduction of twenty-
four-hour nationwide service (J+1) for parcel mail posed a particular chal-
lenge which we were able to master successfully. The optimization of our
transport networks and the installation of modern IT systems at all our
letter and freight mail service district offices led to considerable cost
savings. These systems enable cost transparency in all of Deutsche Post’s
haulage processes.We offer customers a growing number of value-added or
package logistics services for both the domestic and international postal
markets. Our haulage operation also focuses on integrating new companies
and making better use of the synergies existing between Deutsche Post and
its subsidiaries.
The transfer of long-distance parcel haulage to our subsidiary Deutsche
Post Transport GmbH – which acts as our primary contractor – is just one
example of how we use these synergies. Long-distance parcel haulage went
to 100-per cent nationwide J+1 service in mid-April 1998. As sales posted
strong growth and business operations expanded, we systematically con-
tinued ongoing optimization measures and were able to substantially re-
duce our costs during the year.
The outlook for Deutsche Post Transport GmbH continues to be bright.
As a competitive, customer-oriented service company, we are striving to
expand our existing operations and acquire additional business volume –
by handling shipments for Kühne & Nagel, for example – from within
the Deutsche Post group as well as from external sources.
We are striving to produce
greater flexibility and more
innovation through value-
added and sector-specific
solutions alongside reliability
and trustworthiness