DHL 1998 Annual Report Download - page 24

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Looking at the logistics business, customers increasingly expect integrated,
international solutions that are capable of mastering complex conditions,
can be depended upon for meeting deadlines, and offer good value for
their money. Deutsche Post was quick to recognize the opportunities these
market trends offer. Today, its range of services already includes far more
than the conveyance of documents and goods. Starting upstream from the
dispatch stage, Deutsche Post’s service range encompasses package solu-
tions for acquiring customers and building customer loyalty, for ware-
housing and invoice management and for industry-specific problems
and extends all the way to company mailroom management. We provide
customers both national and international support.
Conscious of these worldwide trends, Deutsche Post adopted its current
growth strategy in late 1997. This strategy follows three concurrent,
fundamental directions: Firstly, as part of our internationalization strategy
we are developing new networks, especially in Europe, through selective
acquisitions, participations and collaboration. Secondly, we are systemati-
cally expanding our range of products and services in the express mail and
logistics field. Our customers demand products with various transmission
time frames in all weight categories. Thirdly, we are pushing ahead with the
development of our value-added services. Many customers are presently
outsourcing their logistics operations and are looking for top-quality
one-stop solutions.
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Group Management Report