Carphone Warehouse 2007 Annual Report Download - page 11

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ARPU Average revenue per user: applies to both
mobile and fixed line customers. Usually
quoted as a monthly figure.
Highlights and Strategy Business Review Governance Financial Statements
improve dramatically with the migration of customers
to our own network and the integration of the AOL
customer base. Meanwhile, we will continue to invest
in expanding and deepening our network and growing
the customer base towards our target of 3.5m
broadband customers by March 2010. We are
absolutely focused on improving operational execution
and customer service and while we are encouraged
by the progress we are making in these areas, there
is much more we can and will do.
Launching Free Broadband has been the hardest thing
I’ve ever done in business, and it’s been hard for all of
our employees – in the stores, in the contact centres
and in management and support functions. All of us
share one goal – to service all our customers properly
and make TalkTalk a business we can be proud of,
with a reputation for quality and service that The
Carphone Warehouse and The Phone House already
rightly enjoy. Once again I would like to thank everyone
across the whole Group for their continued efforts.
Charles Dunstone,
Chief Executive Officer
7
GLOSSARY
CPS Carrier Pre Selection: the platform on which
TalkTalk has grown to date, whereby calls are
switched from BT onto an alternate service
provider’s network at the local exchange level.
ISP Internet Service Provider: company providing
internet access.
LLU Local Loop Unbundling: process that allows other
operators access to BT’s local loop, by installing
equipment in BT’s exchanges and physically
moving over a customer’s line.
Local loop The copper wire that connects houses to the
BT local exchange network.
Migration The process of moving a customer from BT’s
wholesale products onto our own unbundled lines.
MVNO Mobile Virtual Network Operator: a mobile service
provider with no network infrastructure of its own,
that “piggybacks” off a network operator at
a commercially-negotiated wholesale rate.
OFCOM The UK regulatory body for the telecoms and
media industries.
Openreach The access services division of BT, responsible
for delivering equivalence of service on a range
of access products. The result of the regulatory
settlement between BT and OFCOM.
www.cpwplc.com