BT 2012 Annual Report Download - page 8

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Our risks
As with all businesses, there are factors that can impact our ability to deliver our strategy.
We explain what these are and what we can do to mitigate them.
Our business model
Read more on page 12 Read more on page Read more on page Read more on page
UK Consumers UK SMEs Large corporate
& public sector
customers
Wholesale
customers
We have these customer groups…
14 15 16
Read more
on page
Read more
on page
Read more
on page
Read more
on page
Read more
on page
28 28 29 30 31
Brand &
reputation
People Networks
& platforms
Innovation Suppliers
…by using these resources
Read more on page Read more on page Read more on page Read more on page
BT Global Services BT Retail BT Wholesale Openreach
…that we serve through these customer-facing units…
11 1110 11
32
Read more on page
We believe that we have a sustainable business model that supports our strategy and aim.
5
Overview
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information