BT 2012 Annual Report Download - page 14

Business 11
BT Retail
BT Retail serves its customers through four customer-facing divisions:
BT Consumer; BT Business; BT Ireland, and BT Enterprises.
BT Retail revenue by division
BT Consumer
BT Business
BT Enterprises
BT Ireland
9%
10%
51%
30%
BT Consumer
We are the leading provider of voice and broadband services for retail
consumers in Great Britain and we also have a growing pay-TV service,
BT Vision.
We sell services under the BT brand as well as the Plusnet brand in
order to reach a wider range of customers. Our BT-branded services
have a range of extra features that set them apart from competitors
while Plusnet provides simple voice and broadband services for more
cost-conscious customers.
BT Business
BT Business supplies SMEs in Great Britain with fixed calls and lines,
broadband, mobility and IT services as well as data and voice networks.
Specialist businesses within BT Business include:
BT iNet A Cisco centre of excellence specialising
in infrastructure, security and unified
communications
BT Engage IT A leading provider of business-to-business IT
equipment and services
BT Business Direct An online store providing IT, computing
and networking equipment plus associated
installation and support services
BT Ireland
BT Ireland operates in Northern Ireland and in the Republic of Ireland.
In Northern Ireland we operate the copper access network and are the
leading provider of communications services to consumers, SMEs and
the public sector. We are also rolling out fibre in partnership with the
Northern Ireland government through the Department of Enterprise,
Trade and Investment’s broadband project. In the Republic of Ireland
we serve corporate and public sector customers and we are one of the
largest providers of wholesale network services to CPs.
BT Enterprises
BT Enterprises consists of six separate businesses each of which operates
as a standalone business:
BT Conferencing Audio, video and web conferencing and
collaboration services for large corporate
customers in the UK and around the world
BT Directories Directory Enquiries (118500), operator and
emergency services
Marketing solutions business, including ‘The
Phone Book’, website design services and web-
based marketing services that help customers
advertise their businesses online
BT Expedite & Fresca Specialist services for the retail sector including
store point of sale systems, back-office
applications such as merchandising and sales
analytics, and software and platforms for website
transactions
BT Redcare Fire and intruder alarm signalling services, CCTV
and surveillance networks and control room
services
Mobile-to-mobile solutions for vending
machines, cash machines and payment terminals,
taxis and fleet management
BT Payphones Public payphones and managed prison, card and
private payphones
BT Wi-fi Premium BT Openzone wi-fi hotspots and BT
Fon hotspots offering broadband on the move to
retail customers and to wholesale customers such
as mobile network operators
BT Wholesale
BT Wholesale provides a broad range of voice, broadband and data
communications services for fixed and mobile network operators
(MNOs), internet service providers (ISPs) and telecoms resellers in the
UK and also provides services to other BT lines of business.
We provide managed network services (MNS) for fixed and mobile CPs
with differing requirements – from fully managed network outsourcing for
operators with significant network assets, to white label managed services
designed to help operators with limited or no infrastructure. We have MNS
contracts in place with all of the UK’s MNOs, helping them to manage the
growth in mobile data and video content with high speed data connections
that link mobile base stations to their and our core networks.
Openreach
In Great Britain Openreach provides services over the ‘local loop’
network (also referred to as the ‘local access network’ and the ‘last
mile’), a critical national asset that comprises the copper and fibre
connections between telephone exchanges and consumer and business
premises. Openreach is also responsible for delivering the roll-out of our
fibre broadband network. In addition to delivering local loop services,
we provide backhaul services that connect exchanges to CPs’ networks.
Our business is subject to regulation that requires us to sell services to
all CPs on an open and equal basis, meaning that external CPs can buy
services from us on the same terms as BT’s lines of business. To make
How we are organised
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information