BT 2012 Annual Report Download - page 4

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Overview
2 Chairman’s introduction
3 Who we are and what we do
3 Financial highlights
4 Our strategy
5 Our business model
5 Our risks
6 Key facts and figures
Business
10 How we are organised
12 Customers, markets and products
18 Regulation
Strategy
22 Chief Executive’s introduction
23 Our strategy
24 Our business model
24 Our strategic priorities
28 How we measure our progress
28 Our resources
32 Our risks
Performance
40 Group Finance Director’s introduction
41 Line of business performance
48 Our responsible and sustainable business
performance
50 Group financial performance
Governance
62 Chairman’s governance report
63 Board of Directors
65 How we govern the company
70 Reports of the Board Committees
89 Directors’ information
90 General information
93 Shareholders and Annual General Meeting
Financial statements
96 Report of the independent auditors
Consolidated financial statements
98 Consolidated financial statements
103 Notes to the consolidated financial
statements
159 Report of the independent auditors
Parent company financial statements
160 Financial statements of BT Group plc
163 Subsidiary undertakings and associate
Additional information
166 Alternative performance measures
170 Quarterly analysis of revenue and profit
171 Selected financial data
173 Financial and operational statistics
175 Information for shareholders
189 Cross reference to Form 20-F
193 Glossary of terms
Video content online
Further reading onlinePage number icons
Look out for…
17
Indicates corporate responsibility
material in our report
72
72
94
8
164
The best network
provider
72
60
The wholesaler
of choice
Driving broadband-based
consumer services
A responsible and
sustainable business leader
21
81
38
BT Global Services –
a global leader
Being the ‘Brand for
Business’ for UK SMEs 20
We put our customers at the heart
of everything we do
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information