BT 2012 Annual Report Download - page 52

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49
Performance
Ethical performance index KPI
We have met our target to maintain or improve on our 2011 ethical
performance index score of 4.16 based on a five point scale of the
success of BT’s employee awareness and training as measured through
our employee surveys.
Ethical performance index
2010
4.10
2012
4.19
2011
4.16
Employee engagement KPI
We measure our success in this area through our employee engagement
index KPI measured on a five point scale. In 2012 we improved our
2011 score.
Employee engagement
2010
3.58
2012
3.68
2011
3.61
Sickness absence rate KPI
We measure our success of health and safety through our sickness
absence rate (SAR) KPI which is the percentage of calendar days lost to
sickness absence expressed as a 12-month rolling average.
In 2012 we beat our target to reduce our SAR to 2.21%.
Sickness absence rate
2010 20122011
2.41% 2.46% 2.16%
This saw a corresponding reduction in our sick pay costs.
Sick pay costs
2010
£95.4m
2012
£80.0m
2011
£90.1m
Our responsible and sustainable business performance
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information