BT 2012 Annual Report Download - page 3

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Welcome to BT Group plc’s
Annual Report & Form 20-F 2012
In this report you will find information on who we are and what we do;
our strategy; how we put our strategy into action; how we measure our
progress, and how we govern our business.
We believe we have a sustainable business model that can deliver value
for our shareholders and benefit all our stakeholders.
This is the BT Annual Report for the year ended 31 March 2012. It complies with UK regulations and comprises part of the Annual Report
on Form 20-F for the US Securities and Exchange Commission to meet US regulations. This annual report has been sent to shareholders
who have elected to receive a copy. A separate Summary financial statement & notice of meeting 2012 has been issued to shareholders
who have elected to receive a shorter document.
Please see cautionary statement regarding forward-looking statements on page 175.
In this document, references to ‘BT Group’, ‘BT’, ‘the group’, ‘the company’, ‘we’ or ‘our’ are to BT Group plc (which includes the activities of
British Telecommunications plc) and its subsidiaries and lines of business, internal service units, or any of them as the context may require.
References to ‘2014’, ‘2013’, ‘2012’, ‘2011’ and ‘2010’ are to the financial years ending 31 March 2014, 2013, 2012, 2011 and 2010,
respectively. References to ‘the year’ and ‘the current year’ are to the year ended 31 March 2012 except in relation to our fibre roll-out
plans, which are based on calendar years, not financial years.
Online Annual Report
www.bt.com/annualreport
Online Better Future Report
www.bt.com/betterfuture
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information